MGT 300 exam 1

attitude models

• judgments/statements

• favorable/unfavorable

• objects/people/events

what makes up the attitude model?

cognitive/affective/behavioral

what’s another way of defining the attitude model?

evlaution/feeling/action

cognitive example

“My pay is low.” - brain, thinking

affective example

“I’m angry over how I’m being paid.” - feeling

behavioral example

“I’m going to look for another job - action, reaction

cognitive dissonance

any incompatibility between two or more attitudes or between behavior and attitude

cognitive dissonance example

driving and texting (know you shouldn’t be doing it, but you do it anyways)

quantitative data

information, measures, statistics

quantitative examples

MCQ and surveys

qualitative data

research that shows who and why

qualitative examples

open-ended questions, interviews

affect

broad range of feelings, emotions, and moods

emotions

intense, discrete, and short-lived - often caused by a specific event

moods

longer-lived and less intense - not particularly affected by a particular event

emotional intelligence is made up of

conscientiousness, cognitive ability, and emotional stability

conscientiousness

perceive emotions in self and others

cognitive ability

understand the meaning of emotions

emotional stability

regulate emotions

moods can affect your personality

good/positive or bad/negative mood

conceptualizing

defining something a bit better - giving it meaning and leaving nothing up to interpretation

conceptualizing is a great way to explain

moods and feelings

surface action

hiding one’s feelings and forgoing emotional expressions in response to display rules (non-verbals, paraverbals) - “saving face”

deep acting

trying to modify one’s true feelings based on display rules

emotional dissonance

feeling something else inside while projecting a different emotion causes this - can lead to burnout and other emotions

affective events theory (AET)

model suggests that workplace events cause emotional reactions that then influence workplace attitudes and behaviors

In Minztberg's Managerial Roles, which role best describes a two-way street of communication?

interpersonal

organizational behavior

knowledge garnered from a trifecta of individuals, groups, and structure in order to strive for more effectiveness in the organization overall

four functions of management

planning, organizaing, leading, controlling

Mintzberg’s 3 managerial roles

interpersonal, informational, decisional

skills that make a good manager/leader (5)

technology, people, conceptual, tacit-knowledge, expertise

tacit knowledge

the kind of knowledge that is hard to transfer to someone else (it is picked up over time and is your way of doing things)

groupthink

a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action

what makes individuals unique? (4)

experiences, emotions, attitudes, perceptions

planning

Define goals, establish a strategy to achieve the goals, and develop plans to coordinate activities

organizing

What tasks need to be done, who needs to do them, how the tasks are to be grouped, who reports to whom, where decisions need to be made (individual vs team vs organization)

leading

Motivate employees, direct activities, select effective communication channels, resolve conflicts, engage in leading

controlling

Monitor an organization’s performance and compare it with goals set to ensure activities are going as they should, if there are errors or issues then correct as needed

interpersonal roles

figurehead, leader, lisason

informational roles

monitor, disseminator, spokesperson

decisional roles

entrepreneur, disturbance, resource allocator, negotiator