Salesforce Advanced Administrator Certification

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New cards

The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal. How should the administrator meet this requirement?

A. Write a validation rule that checks if the fields are blank and require that one of them are completed in order to save the opportunity.

B. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.

C. Require the Sales engineer and the Account Executive lookup fields on the page layout.

D. Assign a task to the owner if an opportunity is created without one of these fields filled out.

A. Write a validation rule that checks if the fields are blank and require that one of them are completed in order to save the opportunity.

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AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an account. What could be the issue?

A. A primary Account relationship is required on a Contact regardless of the page layout settings.

B. The Contact has Indirect relationships to other Accounts.

C. The Account Contact relationship record needs to be deleted first in order to disassociate Contact from the Account.

D. Private Contacts need to be enabled in Setup.

A. A primary Account relationship is required on a Contact regardless of the page layout settings.

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AW Computer is running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved. What should the administrator recommend for these requirements?

A. Create a separate price book.

B. Implement CPQ.

C. Remove the approval process.

D. Enable Subscriptions.

A. Create a separate price book.

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DreamHouse Realty currently deals only with single-family homes but is expanding its business to include condos in large cities. There are some features and amenities that inly apply to condos, such as the amount of a deposit and concierge services. How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record? How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record?

A. Build a Lightning component to display fields that only apply to condos.

B. Create a Record Type for the type of property and custom page layouts for each.

C. Configure a validation rule to display fields based on the type of property the user is viewing.

D. Make a custom Lightning page to display specific fields based on the type of property.

B. Create a Record Type for the type of property and custom page layouts for each.

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A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account. What level of access will the sales user have on the Account object?

A. Read-only

B. Modify All

C. Read, Create, and Edit

D. No Access

B. Modify All

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An administrator created a new custom object. When trying to upload new records to the custom object using. Date Loader, they are unable to see the new custom object in the list of available objects. What should the administrator do to resolve the issue?

A. Assign a permission set to give them access to the new object.

B. Check the Field-Level Security of the new custom object's Name field.

C. Ensure Allow Sharing is checked on the custom object.

D. Confirm the object us marked as deployed and not in development.

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At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market. What Lightning will satisfy this requirement?

A. Record Detail Component

B. Fields component

C. Highlights Panel Component

D. Path Component

B. Fields component

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An administrator has been asked to enable permissions for users on the account services team to be able to edit and change ownership of Accounts owned by any of the team members. What should the administrator configure?

A. Set organization-wide sharing for Account as Public Read Only.

B. Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.

C. Update the profile Account object to Modify All.

D. Enable Account Teams and grant Read record-level access to account team members for the Account object

B. Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.

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AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs assistance from an engineer. What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?

A. Permission Set

B. Permission Set Group

C. Account Teams

D. Custom Profile

C. Account Teams

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Ursa Major Solar allows its scientists to log new stars as they find them, but on occasion, they log the same star by mistake. The administrator wants scientists to be notified when a record is deleted and by whom, and to maintain their own discovery information. What automation solution should be used to send the notification?

A. Heroku

B. Process Builder

C. Workflow Action

D. Flow

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DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities. How should an administrator extend the Opportunity object to meet the teams' different needs?

A. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.

B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

C. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.

D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.

B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

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An administrator at Universal Containers has been asked to configure product schedules. What should the administrator consider before enabling this feature?

A. The Product Schedule is unavailable in Process Builder and Flow.

B. Line Item Schedule is unavailable In Process Builder and Workflow.

C. Customizable product schedule page layouts cannot be modified.

D. To remove a product schedule completely, remove It from the standard price book

B. Line Item Schedule is unavailable In Process Builder and Workflow.

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The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records. What should the administrator handle this request?

A. Assign a permission set that has View All on Leads.

B. Add an app with the Leads tab to the user's profile.

C. Assign the contractor a public group with Lead access.

D. Create a profile with Read Only for all Leads.

A. Assign a permission set that has View All on Leads.

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Cloud Kicks (CK) has deployed several new custom apps that use Lightning Web components. The administrator is now concerned that they may need to make some adjustments to CK's org to make it more secure. Which tools should the administrator use to expose possible security risks within a Lightning web component?

A. Health Check

B. Master Encryption Keys

C. Salesforce Optimizer

D. Self-signed Certificates

C. Salesforce Optimizer

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Northern Trail Outfitters (NTO) is expending into the U.K. While most of NTO's product are the same as in the US. Pricing will vary from product due to shipping and raw material cost differences. What should the administrator configure for a smooth rollout to the U.K.?

A. Configure a U.K Opportunity record type.

B. Write a flow the translates the currency from dollars to euros using a custom Exchange Rate field.

C. Add a new U.K Order Form that has the euro symbol instead of the dollar symbol.

D. Create a new Price Book for the U.K product pricing.

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AW Computing wants to create a process to assign accounts to different salespeople based on the annual revenue.... of the company. The administrator has decided to create a flow. Which two consideration should the administrator make sure to remember when creating the flow? Choose 2 answers

A. Use a Get Record component instead of hard coding record IDs.

B. The running user of a flow is the user that last saved the flow.

C. Update record elements should be placed outside the flow loop.

D. Update Record elements should be placed inside the flow loop.

A. Use a Get Record component instead of hard coding record IDs.

C. Update record elements should be placed outside the flow loop.

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The administrator at Cloud Kicks is troubleshooting an issue one user Is having with a flow. They have decided to add a debug log to that user. What debug log category should be used?

A. Workflow

B. Callout

C. System

D. Database

A. Workflow

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An administrator is planning he release process for the year. The team will be using change sets to process deployment to production. Which three best practices should be considered?

A. Plan your deployments around the production and sandbox maintenance schedules.

B. Use matching names for global publisher layouts and Outlook publisher layouts.

C. Be sure to test only after business hours the data after deployment.

D. Make sure to deploy all dependent components.

E. Make sure change sets are limited to 10,000 files.

A. Plan your deployments around the production and sandbox maintenance schedules.

D. Make sure to deploy all dependent components.

E. Make sure change sets are limited to 10,000 files.

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Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Which feature should administrator configure in order to improve the case management process?

A. Omni-Channel

B. Escalation Rules

C. Macros

D. Knowledge Component

A. Omni-Channel

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DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the information to the agent. What consideration about process automation should the administrator be aware of to ensure the right Information is delivered?

A. Only standard objects can be used with Roll-up Summary fields.

B. Rows can only be triggered from the records created on standard objects.

C. Roll-up Summary calculations will prevent a Mow from being triggered.

D. Roll-up Summary calculations run after processes and workflows.

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A developer is getting errors for Production deployment. The test deployment in the Full sandbox, which included a local test run, was successful. The Full sandbox was last refreshed 2 weeks ago. Where should the administrator check to see what was recently changed?

A. Salesforce Optimizer

B. Dev Console

C. Field History

D. Setup Audit Trail

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The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set. Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers

A. Flows deployed are inactive and need to be manually activated.

B. Flow allows only one version of the flow when deployed with a change sat.

C. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.

D. All flow dependencies are automatically added to the change set. E. Flows ere automatically activated upon deployment.

A. Flows deployed are inactive and need to be manually activated.

C. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.

D. All flow dependencies are automatically added to the change set.

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An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug Information is missing. What should the administrator recommend to assist with debugging?

A. Select the Debug Enabled checkbox on platform events,

B. Platform events are unavailable for debugging.

C. Set a debug log on the Automated Process entity.

D. Search the AppExchange to And a tool that assists with debugging.

C. Set a debug log on the Automated Process entity.

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An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the records. Choose 2 answers

A. Change the user experiencing the issue to the System Administrator profile.

B. Open the flow In Debug mode and Run the Flow as another user.

C. Change the Default Case Creator to the user's manager.

D. Log in as another user and run the flow

B. Open the flow In Debug mode and Run the Flow as another user.

D. Log in as another user and run the flow.

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Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan. What should the administrator do to help manage the plan?

A. Use Flow to automatically create and assign entitlements.

B. Create a support process for the maintenance plan.

C. Ensure milestones are in place for the maintenance plan.

D. Set up and configure entitlement templates.

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Select power users want the ability to make configuration changes to a specific custom object. What tool should the administrator assign to the power users to enable this?

A. View Setup and Configuration

B. Delegated Administration

C. Sharing Rule

D. Modify All Data

B. Delegated Administration

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Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results. What should the administrator do to help service reps quickly narrow down the number of articles?

A. Implement and configure Data Categories.

B. Delete and remove old Knowledge articles.

C. Update Knowledge to auto-search the case's subject.

D. Activate and configure Einstein Search.

A. Implement and configure Data Categories.

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An administrator is receiving cases that users are getting logged out of Salesforce without notice. What should the administrator do to address this issue?

A. Deselect disable session timeout warning popup.

B. Select force logout on session timeout.

C. Remove the session timeout settings.

D. Enable Remember me until logout.

A. Deselect disable session timeout warning popup.

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The sale VP notices several sales reps generating a contract too early in the sales stage. To help correct this Behavior, he has requested the Create Contract button only be available when the opportunity reach... negotiation stage. How should the administrator meet this requirement?

A. Create a validation rule.

B. Configure dynamic action.

C. Create a custom permission.

D. Modify page layout.

B. Configure dynamic action.

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A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication. Which two area should the administrator review to understand potential root causes? Choose 2 answers

A. Identity Verification History

B. Login History

C. Debug Logs

D. Setup Audit Trail

A. Identity Verification History

B. Login History

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Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicants can apply for more one job posting, and each job posting can have more than one application. How should an administrator configure the objects?

A. Make Job Application as a junction object with a master-detail relationship to Applications and a lookup relationship to Job Posting.

B. Create Application as a junction object with a master- detail relations to Job Postings and a lookup relationship to Job Applications.

C. Add applicants as a junction object with master-detail relationship to both Posting and Job Applications.

D. Configure Job Application as a Junction object with master-detail relationship to both Application and Job Postings.

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When should an administrator apply a permission set to a user or group of users versus configuring the user's profile with the necessary access?

A. When a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team.

B. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.

C. When an organization's sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide.

D. When an organization has opted out of using the standard profiles and created custom profiles.

B. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.

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Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated Is still null after the second record trigger. What should the administrator do to resolve this issue?

A. Make a new record-triggered flow on the child object to update the field on the parent record.

B. Have the record-triggered flows fire on create or edit to update the field.

C. Combine the two flows into one with checks to see which part of the flow needs to be run.

D. flows into schedule flows and have them update the field.

C. Combine the two flows into one with checks to see which part of the flow needs to be run.

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Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing, everything is working as expected. Which two options should the administrator use to migrate these changes to production from the sandbox? Choose 2 answers

A. Package deployment

B. Change Data Capture

C. Outbound Change Set

D. Inbound Change Set

C. Outbound Change Set

D. Inbound Change Set

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Cloud Kicks has created a new flow that deletes records. What should the administrator consider when testing the flow?

A. Flows with delete elements cannot be debugged by the Flow debugged tool.

B. Even if the flow is inactive, debugging the flow will delete the test record.

C. Record deleted by Flow when debugging are hard deleted.

D. Flow with delete elements need to be inactivate to ensure that the test record is not actually deleted.

B. Even if the flow is inactive, debugging the flow will delete the test record.

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An administrator is asked to create a report to calculate the year-over—year changed in the dollar amount of a company's opportunities. What reporting tool should be used to complete this request?

A. A row-level formula to compare amounts grouped by year.

B. A joined report with two report blocks for each year

C. A custom summary formula with PARENTGROUPVAL function

D. A custom summary formula with the PREVGROUPVAL function.

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The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the service teem. The changes have been built In a sandbox and are ready to be deployed Into production. Whet should an administrator do before deploying the change set in production?

A. Request a new sandbox based on the sandbox where the changes were made.

B. Make a new sandbox based on production to restore changes from.

C. Push the change set to another sandbox to restore from.

D. Create the fields and update the page layouts In production.

C. Push the change set to another sandbox to restore from.

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Users at Northern Trail Outfitters have a lot of fields on their new account records because they track their accounts and competitors on the Account object. For accounts created for customers, they need access to different fields than the accounts used to track competitors. For partner accounts, they need different values in the Industry field. What should the administrator use to resolve the issues?

A. Business Processes

B. Required Fields

C. Flow Builder

D. Record Types

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At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard. What should the administrator recommend?

A. Add the dashboard to the Sales team's home page.

B. Create a custom app with a dashboard.

C. Email the dashboard to the Sales Team every morning.

D. Update the Sales team's app with a new dashboard.

A. Add the dashboard to the Sales team's home page.

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Users at AW Computing use a custom object to manage order*. All profiles share a single page layout. Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout. What should an administrator recommend?

A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.

B. Create separate record types for the Customer Service and Sales users' records.

C. Configure two separate permission sets and assign the appropriate permissions to each user.

D. Make two separate Lightning record pages and assign them to the applicable profiles.

A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.

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AW Computing has a 4-hour SLA in its support guarantee. The company recently received feedback that customers are reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?

A. Auto-Response Rules

B. Escalation Rules

C. Assignment Rules

D. Workflow Rules

B. Escalation Rules

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AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?

A. Auto-Response Rules

B. Escalation Rules

C. Assignment Rules

D. Workflow Rules

C. Assignment Rules

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A user started to work remotely. They are having an Issue logging in. What could be the issue?

A. The login session has expired for this user.

B. They are signing in from a mobile device.

C. The time zone for the profile is outside of login hours.

D. The user Is not In the IP range for their profile.

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The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out. What are two ways the administrator can get this Information? Choose 2 answers

A. Create a new view In Identity Verification History, specifying Method.

B. Open the Login Access Policies In Setup which shows how many users are using MFA.

C. Run a session setting report, specifying login methods by user.

D. Export Login History and filter based off of Authentication Method Reference,

A. Create a new view In Identity Verification History, specifying Method.

D. Export Login History and filter based off of Authentication Method Reference

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DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with. Hour should the administrator track third-party financial advisors and the customers they work with?

A. Create a Hierarchical lookup on Account to track loan advisors' customers.

B. Set up Contacts to Multiple Accounts for loan advisors.

C. Use a B2B Account Model to track loan advisors' customers.

D. Use a Hierarchical lookup on Contact to track loan advisors' customers.

B. Set up Contacts to Multiple Accounts for loan advisors.

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An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object. What should the administrator consider about the order of execution for flows?

A. The flow type will determine the order of execution.

B. The last created date of the flow will determine the order.

C. The order of flow execution is unpredictable.

D. The flows will execute in alphabetical order based on their names.

C. The order of flow execution is unpredictable.

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Which two ways can an administrator review the page performance for a Lightning record page? Choose 2 answers

A. Lightning Usage App

B. Analyze Button

C. Activation Button

D. Pages Menu

B. Analyze Button

D. Pages Menu

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The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads. What tool should the administrator use to evaluate what is causing the errors?

A. Login History

B. Debug Log

C. Setup Audit Log

D. Record History

B. Debug Log

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Cloud Kicks (CK) has a file called Shoe Type Preference, CK’s product team wants to see a report that groups specific picklist values together into the one of two lists. What functionality should the administrator use to fulfill the team's request?

A. PREVGROUPVALUE

B. Summary Formula

C. Bucket field

D. Matrix Report

C. Bucket field

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Sales teams at Cloud Kicks ask each visiting customer to fill out a form that captures their contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and see the information when viewing the contact Record. Which two ways should the administrator configure this requirement? Choose 2 answers

A. Data Loader

B. Lookup Field

C. Lightning Object Creator

D. Schema Builder

A. Data Loader

C. Lightning Object Creator

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The sales agents at DreamHouse Realty have a profile that allows them to import records for a custom object called House. The agents only need to make imports occasionally and typically Import around 100 new records at a time. What tool should the agents use to upload records?

A. Bulk API

B. Apex

C. Date Import Wizard

D. Data Loader

C. Date Import Wizard

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The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of 3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period. Where should the administrator make this change?

A. Organi2ation-wide password policies

B. Password complexity requirements on the permission set

C. Password Policies on the System Administrator profile.

D. Session Settings on the User record

C. Password Policies on the System Administrator profile.

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Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions. What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value. Choose 2 answers

A. Set up a list view for the list of questions.

B. Make the field Read Only on the page layout.

C. Set up a restriction rule on the field.

D. Use a screen flow to ask the question.

B. Make the field Read Only on the page layout.

D. Use a screen flow to ask the question.

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Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable. What should the administrator implement to help ensure consistent formatting?

A. Edit the standard field length to five characters.

B. Add a quick create function for the sales reps to use.

C. Create a REGEX function to use in a validation rule on the field.

D. Add a help text instructing the sales rep on how to enter this field.

C. Create a REGEX function to use in a validation rule on the field.

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An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank. What will occur when a case is created from an Incoming email?

A. Case Source updates to 'email' and an email is sent out using Template2.

B. An email is sent out using Template and then Case Source updates to email'.

C. An email la sent out using Template and then Case Source updates to 'email'.

D. Case Source updates to email and an email Is sent out using Template1.

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An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf. What will happen to the Sales user's record access after running this flow?

A. Read access will be lost to the record.

B. Edit access will be lost to the record.

C. Record Access remains the same.

D. A new record owner will be assigned.

C. Record Access remains the same.

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The administrator at Cloud Kicks has been asked to delete a large number of quote line items. The/ receive a .csv fife with the record IDs to be deleted. The administrator uses Data Loader to delete them and selects Use Sulk APL When the job runs, every record shows an 'entity Is deleted' error In the error file that is created. What is the reason for the error?

A. The batch size selected was greater than the 200 record limit.

B. Deleting with Data Loader can only be done In Batch API mode.

C. One of the IDs in the batch referenced a record that was In the recycle bin.

D. This Is the standard error message when records are deleted using Bulk API.

C. One of the IDs in the batch referenced a record that was In the recycle bin.

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An administrator need a business process automated, but only for certain user and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger. What software requirement should the administrator request so that process execution can be declaratively controlled?

A. Use Process Automation Setting in Setup to the appropriate users or profiles.

B. Use a System permission that is assigned to the user or profile.

C. Use Apex Class Access to assign the Apex code to the user or profile.

D. Use a custom permission set that is assigned to the user.

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The salts team at Universal Containers has asked the administrator to build functionality to automatically update the account checkbox field 'Opportunity Created' to checked when at least one related opportunity has been created. What feature should the administrator use to build this functionality?

A. Screen flow

B. Workflow rule

C. Record-triggered flow

D. Assignment rule

C. Record-triggered flow

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The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed. What should be implemented to prevent this conflict from happening?

A. Review the setup audit trail prior to changes.

B. Refresh the full copy sandbox daily.

C. Test changes in a shared sandbox.

D. Build automation and validation rules using screen flows.

C. Test changes in a shared sandbox.

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An administrator has found a free app on the AppExchanged and would like to install it. Which three items should the administrator take to consideration before installed he managed package? Choose 3 answers

A. Custom objects and custom fields used by the app count against the org's limits.

B. Managed apps do not undergo a formal security review by Salesforce.

C. Apps may require certain Salesforce editions or features to be enabled.

D. Apps may require external, third-party web services to function properly.

E. Apps must be installed in production before the app can be installed in a sandbox.

A. Custom objects and custom fields used by the app count against the org's limits.

C. Apps may require certain Salesforce editions or features to be enabled.

D. Apps may require external, third-party web services to function properly.

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An administrator at Universal Containers has been asked to configure product schedules. What should the administrator consider before enabling this feature?

A. The Product Schedule is unavailable in Process Builder and Flow.

B. Line Item Schedule is unavailable In Process Builder and Workflow.

C. Customizable product schedule page layouts cannot be modified.

D. To remove a product schedule completely, remove It from the standard price book.

B. Line Item Schedule is unavailable In Process Builder and Workflow.

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At Cloud Kicks, users are able to run reports. However, when users try to export a report, they are taken to a login screen and prompted for additional verification. What is causing this issue?

A. Users need to update their browser to the latest version.

B. The users are logged Into an Insecure network.

C. The users' profile is missing the Export Reports permission.

D. Exporting Is configured to require a high assurance session.

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An administrator recently Implemented multi-factor authentication (MFA) with a standard security level selectee. They are receiving cases that users are unable to log in. What should me administrator do to troubleshoot?

A. Check the session security level required at login on the user profile.

B. Change MF-A to High Assurance.

C. Reset the user passwords and ask them to try again.

D. Temporarily disable MFA.

A. Check the session security level required at login on the user profile.

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Cloud Kicks has Service end Soles Manager roles that need to be able to see all Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria. What should the administrator do to allow the service and sales Manager to sec all Accounts?

A. Configure a custom profile for each manager that gives them view All on Accounts.

B. Set the organization-wide default for Accounts to Public Read Only.

C. Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.

D. Move the Service and Sales Managers higher in the role hierarchy.

C. Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.

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Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from partners using Field Level Security. Which two features should the administrator use to fulfil this request? Choose 2 answers

A. Permission Set

B. Record Type

C. Organization-wide Defaults

D. Profiles

B. Record Type

D. Profiles

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An administrator is asked to create a report to calculate the year-over—year changed in the dollar amount of a company's opportunities. What reporting tool should be used to complete this request?

A. A row-level formula to compare amounts grouped by year.

B. A joined report with two report blocks for each year

C. A custom summary formula with PARENTGROUPVAL function

D. A custom summary formula with the PREVGROUPVAL function.

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Universal Containers has found duplicate contacts in Salesforce. The sales team administrator prevent duplicate records from being created. Which two ways should the administrator customize duplicate management? Choose 2 answers

A. Modify the Global Picklist Value Sets.

B. Configure custom duplicate rules.

C. Create custom matching rules.

D. Set up mobile duplicate alerts.

B. Configure custom duplicate rules.

C. Create custom matching rules.

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Ursa Major Solar (UMS) wants to improve Its customers' ability to search for knowledge articles. UMS has already created categories for articles. Which two additional changes should be made to improve search capabilities? Choose 2 answers

A. Configure Global Search for specific search terms.

B. Create synonyms for specific search terms.

C. Configure Einstein Search for specific search terms.

D. Promote specific search terms for specific articles.

B. Create synonyms for specific search terms.

D. Promote specific search terms for specific articles.

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Northern Trail Outfitters has many users set up as system administrators to perform Salesforce Administration. Which two functions would a delegated administrator be able to perform in order to help the existing Salesforce Administrator? Choose 2 answers

A. Set up users and password management.

B. Configure updates to sharing rules.

C. Manage custom objects and customize nearly every aspect.

D. Make updates to permission set configurations.

A. Set up users and password management.

D. Make updates to permission set configurations.

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An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system. how should the administrator import the data?

A. SOAP based API with Developer console

B. Data Loader with Bulk API Enabled

C. An AppExchange package

D. Import Wizard with Add Only

B. Data Loader with Bulk API Enabled

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Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen every time a record is created or updated, Put other changes should only happen when the record is updated. Which two options should the administrator use to automate these updates? Choose 2 answers

A. Use a Decision element with the "Only if the record that triggered the flow to run is updated to meet the condition requirements" option.

B. Create a Process Builder that runs when a record is changed.

C. Create a flow that runs when a record is created or updated.

D. Use "formula evaluates to true" workflow rule with the ISCHANCEO function to make changes when the record Is updated.

B. Create a Process Builder that runs when a record is changed.

C. Create a flow that runs when a record is created or updated.

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An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region. Once the junction object is created, what are the next two steps the administrator should take? Choose 2 answers

A. Make a master-detail relationship field on the junction object to the Region object.

B. Build a master-detail relationship field on the Region object to the junction object.

C. Create a master-detail relationship field on the Account object to the junction object.

D. Configure a master-detail relationship field on the junction object to the Account object.

A. Make a master-detail relationship field on the junction object to the Region object.

D. Configure a master-detail relationship field on the junction object to the Account object.

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An administrator is trying to deploy a change set from a newly upgraded sandbox source org with new features to a destination sandbox org on a previous release. Some metadata in the change set cannot be deployed because they've changed between releases. What should the administrator do to deploy the changes to a sandbox?

A. Make the changes manually through the user interface in the source org.

B. Create a new sandbox on the new release version and deploy the change set to the new org.

C. Submit a ticket to Salesforce to update the source org to the latest release.

D. Refresh the sandbox destination org and then deploy the change set.

B. Create a new sandbox on the new release version and deploy the change set to the new org.

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Ursa Major Solar offers customers annual service contracts. Account owners should receive an email renewal reminder l month before their customer's planned expiration date. The administrator builds a flow to automate the process, which runs when a record is created, and tests several possible scenarios. What will occur if the expiration date is changed from January 1 of the next year to yesterday?

A. The flow is unable to run and a flow error message Is sent to the user who Initiates the flow.

B. The Interview resumes 1 month before the original expiration date and will send the email at that rime.

C. The Interview is rescheduled based on the expiration date and sends the email on the last day of the current month.

D. The resume event is recalculated and the email goes out to the account owner immediately

D. The resume event is recalculated and the email goes out to the account owner immediately.

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The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log in. The administrator would now like to look at how many users have successfully used it since it was rolled out. What are two ways the administrator can get this information? Choose 2 answers

A. Run a session setting report, specifying login methods by user.

B. Open the Login Access Policies in Setup which shows how many users are using MFA.

C. Create a new view in Identity Verification History, specifying Method.

D. The order of flow execution is unpredictable

A. Run a session setting report, specifying login methods by user.

C. Create a new view in Identity Verification History, specifying Method.

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What should the administrator consider before enabling Person Accounts?

A. Person Account cannot be disabled.

B. Person Account requires less data storage.

C. Person Account and Business Accounts cannot be in the same sharing model.

D. All standard Account news can be converted to Person Account field.

A. Person Account cannot be disabled.

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Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives. Which product should the administrator recommend to meet the users' needs?

A. Lightning Dashboard Builder

B. Report Bulkier

C. List views

D. Tableau CRM

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AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription. How should an administrator ensure the data is captured properly?

A. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected.

B. Configure formula fields to reflect the close date of the opportunity.

C. Create a new price book for service plans with term lengths.

D. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.

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Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce? Choose 2 answers

A. Validation Rules

B. Dashboards

C. Workflow Rules

D. Page Layouts

A. Validation Rules

D. Page Layouts

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After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis. how should the administrator acquire this data?

A. Create a report of Accounts and export it to Excel.

B. Query and export the Account History object using Data Loader.

C. Use the Data export service in setup.

D. Create a list view of Account History and print using the Printable View action.

B. Query and export the Account History object using Data Loader.

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A. Read-only

B. Modify All

C. Read, Create, and Edit

D. No Access

B. Modify All

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Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption. How will this impact users when reading, editing, or reporting on Accounts?

A. Encrypted fields are unable to be used the report criteria or list views filters.

B. Users will need the View Encrypted Data permission to edit the field.

C. Encrypted fields can be added to a list view and rule filters.

D. Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.

A. Encrypted fields are unable to be used the report criteria or list views filters.

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A. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.

B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

C. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.

D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.

B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

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The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers. What sharing mechanism should be used?

A. Organization wide Defaults

B. Role Hierarchy

C. Manual Sharing

D. Sharing Settings

B. Role Hierarchy

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A. Assign a permission set to give them access to the new object.

B. Check the Field-Level Security of the new custom object's Name field.

C. Ensure Allow Sharing is checked on the custom object.

D. Confirm the object is marked as deployed and not in development.

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Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly?

A. Configure one app per department and activate record pages for each app.

B. Create permission sets for each department and assign them to the backup team users.

C. Adjust the profile of the backup users each day to align with the proper access they require.

D. Allow the backup team users to update their own profile with Delegated Administration.

A. Configure one app per department and activate record pages for each app.

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Dream house Realty has created a custom object to track its Open Houses with a master-detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status or Pending so they can see the value from the Property record. What feature should the administrator implement?

A. Lightning Component

B. Formula Fields

C. Roll-Up Summary

D. Visualforce Page

C. Roll-Up Summary

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Users report that the industry picklist field is no longer visible on account records. What test can an administrator use to troubleshoot the issue?

A. Field audit history

B. Setup audit trail

C. Field history tracking

D. Debug log

B. Setup audit trail

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AW Computing wants to embed a report chart on the Account record page that shows the value of closed sales for that account. The chart should be limited to users in the Sales Manager role on the Account record pages. How should this be accomplished?

A. Create a new report and assign it to the component.

B. Create a new page layout for the Sales Manager role.

C. Filter component visibility for the Account ID.

D. Filter component visibility for the Sales Manager role.