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what is culture diversity
recognition the ideas , customs , and social b of a particulare group in society in diffrent global markets .
what is customer interest
refers to preferences and cultural norms that customers . seek to maximise SR so need to understand preferences so can PS offer → sales → maximising profits
what is customer values
the perceived worth of a p/s to a customers , weighed against the cost they incur to ibtain it . it encopses the total benefit experiance , which includes p quality , emotional satisfaction . which is essential for buiding loyalty + enchnacing reputation .
determined to understand what you will tolerate so they have behave ethically
What impact does international business communication have
being sensative to cultural diversities in communication → smooth international b .
What is a global niche market
small market in each country , but the combination of all countries together makes enough D to make the b profitable
highly specialised + charectrostics by loyal customers + premium prices
what is the benefit of selling in a global niche markets
having fewer comeptiores allowing b build tong relationship with consumers + increase loyalty
charge premium prices due to uniqueness → higher profit margins
as p are specialised + customer value them , D tends to be less sensative to price change → providing stable revenue streams
What is the drawback of selling In a global niche market
if niche becomes profitable they attract larger MNCs with grater EOS + resources so diffuclt to complete for smaller b
specialise p need unique production methods + expertise which increase unit cost
operating in multiple markets makes communication , marketing + logistics diffuclt to mange → reducing effeicncy
Features of a global niche market ;
Customer experience ; consumers pay higher prices so expect exceptional customer service
Innovation ; highly difrenciated p + USP that meets need of target market
Prioritising profit over MS ; niche markets are lucrative , b focus on profit so can reinvest into improving p/s
What is the pricing strategies in a global niche market
this allows charge premium prices especially as p is more unique but ultimately depends on consumers perception
Place ( distribution ) in a global niche market
niche p reach global audience through websites , agencies can be used , enter joint venture
involves chossing distribution stragetie that is convenient for target audience
promotions in a global niche market
promotion is contamination aspect of marketing functions
promotions are more targeted + subtle , but must be able to reach across cultures being careful not to devalue brand image by disocunting
Involves market strategies that resonates with target audience
Product in a global niche market
can modify features of p to meet specific needs of target audience