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Shapiro 1977
8 Areas of Conflict in Managing/Manufacturing of Industrial Company
8 Areas of Conflict in Managing/Manufacturing of Industrial Company (1-4)
capacity planning and long range sales forecast, production scheduling and short range sales forecasting, delivery and physical distribution, quality assurance
8 Areas of Conflict in Managing/Manufacturing of Industrial Company (5-8)
breadth of product line, cost control, new product introduction, adjunct services
Basic Causes on Conflict
evaluation and rewards, inherent complexity, orientation and experience, cultural differences