Tables Interpersonal Relations

All Work is Done Through

Self, One-to-One, and Group Members

Self

example: carrying around a set of ideas and feelings about ourselves that are quite negative and mostly inaccurate

One-to-One

example: dealing with a patient in the medical field or a customer in the foodservice
barrier: gender, age, racial biases

Group Members

example: lack of cooperation within group members could affect productivity

Work Behavior affected by

Family influence, personal characteristics of the worker, job influence, work group influence, supervisory management influence, organizational culture

Family Influence

work-family initiatives and family-friendly culture

Personal characteristics of the worker

abilities, interests, aptitudes, value, and expectations

Job Influence

meaningfulness, responsibility, knowledge of results

Work Group Influence

social support, emotional support, and support for meeting goals

Supervisory Management influence

philosophy, competence, and leadership style

Organizational culture

mission, beliefs, values, vision

Effective Human Relations include:

communication, conflict resolution, self-disclosure, trust, motivation, self-acceptance, self-awareness

Communication process

Message sender sends message to message receiver confirming with feedback

Sender Filters

Semantics, emotions, language/culture, attitudes, role expectations, gender-specific focus, nonverbal messages

Nonverbal messages

eye contact, facial expressions, gestures, posture, personal space

How to communicate with authenticity and charisma

Being open, being connected, being passionate, listening