Tables Interpersonal Relations

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16 Terms

1
All Work is Done Through
Self, One-to-One, and Group Members
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2
Self
example: carrying around a set of ideas and feelings about ourselves that are quite negative and mostly inaccurate
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3
One-to-One
example: dealing with a patient in the medical field or a customer in the foodservice
barrier: gender, age, racial biases
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4
Group Members
example: lack of cooperation within group members could affect productivity
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5
Work Behavior affected by
Family influence, personal characteristics of the worker, job influence, work group influence, supervisory management influence, organizational culture
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6
Family Influence
work-family initiatives and family-friendly culture
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7
Personal characteristics of the worker
abilities, interests, aptitudes, value, and expectations
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8
Job Influence
meaningfulness, responsibility, knowledge of results
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9
Work Group Influence
social support, emotional support, and support for meeting goals
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10
Supervisory Management influence
philosophy, competence, and leadership style
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11
Organizational culture
mission, beliefs, values, vision
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12
Effective Human Relations include:
communication, conflict resolution, self-disclosure, trust, motivation, self-acceptance, self-awareness
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13
Communication process
Message sender sends message to message receiver confirming with feedback
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14
Sender Filters
Semantics, emotions, language/culture, attitudes, role expectations, gender-specific focus, nonverbal messages
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15
Nonverbal messages
eye contact, facial expressions, gestures, posture, personal space
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16
How to communicate with authenticity and charisma
Being open, being connected, being passionate, listening
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