TMS Chapter 5 Support and appraise talent -Karteikarten | Quizlet

What is managing employee wellbeing ? How ?

Identifying sources of dissatisfaction and satisfaction at work

Internal indicator to track key indicators

Example of key indicator ? What is linked to ?

Stress

Costs, number of sick days, survey directly the employees

How are employees subject to various stress inducing life events

Example of scale for measuring stress ? Scores ?

Social Readjustment rating scale

life events of the table are work related

5 categories of pain and stress ?

- Technical

- Socio personal

- Organisational

- Market related

- Event related

What are the consequences of physical or mental stress ?

- Psychological : anxiety, irritability

- Somatic : Dermatological disorders

- Physiologic : Chronic health conditions

- Behavioural : eating habits, appetite

What are the negative outcomes

- Social-psychological

- Organisational : work related hazards, unexpected departure

What can be a solution ?

Internal communication :

- Ergonomics

- Work organisation

- Relations at work and leadership

How can this internal analysis be conducted ? What type of surveys ?

With an analysis of risk and staff wellbeing survey can be related to constrained identified earlier

What should be done with the well being surveys ?

Should be compared across periods to identify symptoms, red flags, see improvements and provide cures

Stress related costs in Switzerland ?

4.2 Billions represents 1.2% of total GDP

How can stress can have such impact on economy ?

Vicious cycle of stress at work ?

42% of US employees have changed jobs due to stress at work

(Collective turnover is due to increase of workload because there was a quitter)

Other reasons to manage employee wellbeing ?

- Decrease in counter productive work behaviour : theft sabotage, bullying, tardiness,...

- Increase in organizational citizenship behaviour (above expectations) : volunteering, helping out, promoting positive climate

> These two impact productivity or decrease it

Is job satisfaction an important factor ? What creates it ?

Yes for life satisfaction

- Interpersonal relations : supervisors and coworkers (managers have big impact)

- Job itself

How to create the proper conditions ? What types ? What does it contribute to ?

- Material and physical conditions

- Non material and psychological ones

Theory to understand job satisfaction ?

Two factor theory by Herzberg (not always the same for everybody)

- hygiene factors : basic necessities to ensure non dissatisfaction (need to be met but don't ensure happiness)

- motivators : actually motivate to perform well and be satisfied

Can be sets of factors be considered independently ? Categories ?

NO

Example tight vs loose TMS factors ?

Why do we need performance appraisals ?

- Economic need for evaluation : Where/How to invest

- Organisational need : who is good at doing what

- Psycho-social need : performance needs to be recognized

- Psychological : where we stand

What is performance ? Why do we need to measure it ?

How well somebody or something achieves something

In order to improve

Some biases for assessment ?

What is illusory superiority ? Worse than average ?

People think they perform better than the average / rest of their colleagues

People underestimate their own abilities to improve themself and get along with others

What should be done ?

Accentuate the positive not the negative

People tend to focus on the negative stuff

What are the 4 key decisions in performance appraisals ?

- Purpose

- Criteria

- Methods

- Evaluators

Purpose ?

Criteria ?

Dimensions against which the performance is evaluated.

Methods ?

med at measuring the extent to which performance criteria are met, i.e. assess all of the results or behaviors important and relevant to the job.

Evaluators ?

What is a 360 feedback ?

Topology of performers ?

Using the performance appraisal

matrix of performers ?

type of approaches for the performance appraisal ?

• Focal-Point Approach: All employees evaluated at the same time

• Anniversary Approach: On employee's anniversary with the organization

• Natural Time Span of the Job

How to conduct performance appraisal ?