hrm emotional intelligence and hrm vocab

Emotional Intelligence

The ability to understand, manage, and express one’s own emotions while recognizing and influencing the emotions of others.

Self-awareness

Recognizing your emotions, values, and their effect on others and your behavior

Self-regulation

Controlling emotional impulses and adapting to changing circumstances easily

Motivation

The drive to achieve goals with energy and persistence, even during setbacks

Empathy

The ability to sense and understand others’ feelings and perspectives.

Social Skills

Using communication and relationship-building to influence and inspire others

Self-esteem

Confidence in one’s worth and abilities; linked to resilience and initiative (Starbucks employees = partners)

Bias

A preference or prejudice that affects judgement and decision making

Stereotype

A fixed, oversimplified idea about a group that can cause unfair treatment

Integrity

Acting according to moral and ethical principles consistantly

Accountability

Accepting responsibility for decisions, actions and their consequences

Adaptibility

Adjusting effectively to change, uncertainty, or new challenges

Feedback

Constructive feedback given to improve performance or behavior

Initiative

Acting independently to address challenges and opportunities without being told

Positive Attitude

Focusing on solutions and maintaining optimism even in difficulty

Self-control

The ability to manage impulses, emotions, or reactions under stress

Ethics

The principles of right and wrong guiding personal and professional behavior

Ethical Dillema

A situation where choices conflict between values (honesty vs. loyalty)

Tolerance for ambiguity

Comfort with uncertain or unclear situations while remaining productive

Cultural Sensitivity

Awareness and respect for differences in values, customs and communication styles

Confidentiality

Keeping private or sensitive information private and undisclosed

Assertiveness

Expressing needs and opinions confidently while respecting others’ boundaries

Conflict Resolution

Techniques to resolve disagreements constructively and respectfully.

Consensus-Building

Reaching agreement that considers and 

Leadership

The ability to inspire and guide others toward achieving goals

Vision

A clear and inspiring vision of the future used to guide actions and goals

Achievement Orientation

A focus on setting and reaching challenging performance goals

Ethical Leadership

Leading through integrity, fairness, and transperancy

Coaching

Guiding and developing others to reach their full potential

Recognition

Acknowledging and rewarding others for their efforts and achievements

Organizational Culture

The shared values, beliefs, and behaviors that shape how a company operates

Office Politics

Informal power dynamics and social maneuvering within organizations

Stress Management

Strategies for maintaining focus, calmness, and productivity under pressure

Emotional regulation

The ability to monitor, evaluate, and modify emotional reactions

Collaboration

Working cooperatively toward shared goals with mutual respect

Human Resources Management

The business function that recruits, trains, evaluates, and supports employees 

Recruitment

The process of attracting and selecting qualified candidates for a job

Onboarding/ Orientation

Introducing new employees to company policies, culture and expectations

Training and Development

Programs to improve employee’s skills, knowledge and performance

Performance Evaluation

Reviewing an employee’s job performance and setting future goals 

Labor Relations

Managing relationships between employers and employees or unions

Workplace diversity

Inclusion of people with different backgrounds, perspectives, and identities

Inclusion

Creating a workplace where all employees feel valued and involved

Equal opportunity

Ensuring fair treatment in hiring, promotion, and compensation

Employee Satisfaction

How content and motivated employees feel within their roles and company

Retention

Keeping skilled employees through engagement and positive culture

HR Technology (HRIS)

Software systems for managing HR tasks like payroll, hiring, and training

Ethics in HR

Applying fairness, privacy, and honesty to employee related decisions

Confidential Employee Information

Sensitive data like pay, health, or performance that must remain private

Diversity Training

Programs that increase awareness and respect for workplace differences

Employee engagement

The emotional commitment that employees have to their work and organization

Job satisfaction

The degree to which employees feel fulfilled and motivated in their roles.

Conflict of interest

A situation where personal interests could influence professional judgement

Harrassment

Unwanted, inappropriate behavior that creates a hostile work environment

Professionalism

Conduct that reflects respect, responsibility, and competence in the workplace