Business Communications #5

mindful listening

involves giving careful and thoughtful attention and responses to the messages we receive

Listening Positions

active/ passive; standing/ sitting; critical/ empathetic

conflict resolution

the process of ending a conflict through cooperation and problem solving

Conflict Resolution Strategies

Avoiding

Collaborating

Competing

Compromising

Cooperating/accommodating

Smoothing

6 Step Conflict Resolution Model

Define the problem.

Come together and communicate.

Establish relationships.

Develop an action plan.

Gain commitment.

Provide feedback.

Product Pitch

A short, persuasive description or talk about a product that attempts to convince buyers or investors

Elevator Pitch

30 second/100 words or less action oriented description to create "hook"

Business Ethics

principles and standards that determine acceptable conduct in business

debate ethics

principles and standards that determine acceptable conduct and decorum in debate

decorum

proper behavior

business etiquette

Acceptable social behavior and manners in business

debate

a discussion in which reasons are advanced for and against some proposition or proposal

Debate format

1AC (First affirmative constructive), 1NC (First negative constructive), 2AC (Second affirmative constructive), 2NC (Second negative constructive), 1NR (First negative rebuttal), 1AR (First affirmative rebuttal), 2NR (Second negative rebuttal), 2AR (Second affirmative rebuttal)

PSA

public service announcement

skim and scan

to examine or read something quickly, but selectively, for a particular purpose

How to Debate

In an academic debate: Two students or groups of students consider or argue an issue from opposing viewpoints.

1. Take a side.

2. Advance Strong Arguments.

Cooperativeness

a willingness to work well with others to reach a common goal

collaboration

the action of working with someone to produce or create something

accommodate

(v.) to do a favor or service for, help out; to provide for, supply with; to have space for; to make fit or suitable

Avoidance

A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement.

Feedback

the messages, usually nonverbal, sent from a listener to a speaker

constructive criticism

non hostile comments that point out problems and encourage improvement

autnonomic sympathetic safety response

fight, fright, freeze, fawn when feeling unsafe

6 Steps for Public Speaking

1) K.I.S.S. (core message & kairos)

2) Use the unexpected/ hook

3) Anchor with concrete examples

4) Credibility (Ethos)

5) Emotional Appeal (Pathos)

6) Tell a story

active listening

Empathic listening in which the listener echoes, restates, and clarifies. A feature of Rogers' client-centered therapy.

passive listening

listening role in which the listener does not share in the responsibility nor involve himself in the communication process

critical listening

listening to evaluate a message for purposes of accepting or rejecting it

empathetic listening

understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker