MIS 200 FINAL UNIVERSITY OF ALABAMA

Module 8

The level of cooperation and worldwide coordination needed for a(n) ____ structure doesn't fully exist in today's global environment

transnational

A manufacturer moving the operations to another country because of advantages available in that country is involved in _____ the operations.

regionalizing

Hotels, rental car companies, and credit card services require worldwide databases to serve their customers more efficiently and effectively.

true

To design a successful GIS, management must first determine the kind of information that global companies need to share

true

Initially, offshore outsourcing was used mostly in manufacturing to find cheap labor.

true

The GIS coordination dimension requires a(n) ____ architecture for data.

decentralized

____ present(s) a challenge when designing and implementing global databases.

Different character sets

Globalization is an important factor in communications but not in purchasing or supply chain.

false

____ is a strategic requirement for a GIS.

Management of global tax risk

An integrated network for global control over the organization's resources is the foundation of any GIS.

true

All GISs are made up of only two components: a global database and a global network.

false

Foreign exchange systems that allow traders and brokers from around the world to interact are an example of information systems that support the _____ structure.

transnational

In an organization with international structure, information systems personnel are regularly exchanged among locations to encourage joint development of applications for marketing, finance, production, and so forth.

true

If a company's international communication requirements only entail simple file sharing and if response time is not a critical factor, full-duplex transmission is required.

false

____ includes national laws and international agreements on privacy protection and data security.

Transborder data flow

With reference to the global information system, _____ consists of using managerial power to ensure adherence to the organization's goals.

control

Tyco Corporation is an example of the ____ type of global organization.

multinational

Sharing software for all operations is the best and most efficient form of standardization

false

With reference to a global information system, _____ is a crucial tool for managing overseas subsidiaries.

consolidated global reporting

In international business planning, it is critical to understand the global risks of operating an MNC — specifically, the political, foreign exchange, and market risks.

true

The expansion of global markets is a major factor in developing global information systems to handle the customers' demands of integrated worldwide services.

true

E-business builds on the advantages and structures of traditional business by adding the flexibility that networks offer

true

One of the issues with the ____ structure is that there is a heavy reliance on headquarters for new products and ideas.

global

The _____ support of a global information system concentrates on medium range activities that move the organization toward achieving long-term goals.

tactical

____ is the process of managing the interaction among activities in different, specialized parts of an organization.

coordination

The _____ support of a global information system involves broad and long-term goals.

strategic

_____ are considered the first large-scale interactive global system.

Airline reservation systems

High coordination in a GIS offers the ability to maintain control of market needs around the world.

true

With a global information system (GIS) in place, an international company can increase its control over and enhance the coordination of its subsidiaries and be able to access new global markets.

true

The GIS control dimension requires a(n) ____ architecture for data.

centralized

With reference to a global information system, a network's main function is to allow users to _____

share information

An organization with a transnational structure must have its headquarters in a particular country.

false

Time zones can pose difficulties in managing a GIS.

true

As e-business matures and more companies conduct business online, consumers

can engage in comparison shopping more easily.

true

An information system manager must choose the best transmission technology for the global

network's needs because, without reliable transmission, a network has no value.

true

McDonald's is an example of an organization with a global structure.

true

Companies creating separate Web sites for each country in which they do business is called _____ of a Web site.

localization

Lack of standardization can impede the development of a cohesive GIS that is capable of sharing information resources across borders

true

In a multinational structure, production, sales, marketing, and financial management are all decentralized.

false

A GIS can be defined in terms of three dimensions: control, coordination, and communication.

false

Chapter 11 module 9

Overseeing order transmissions are part of the ____ flow in a manufacturing firm's SCM system

information

For organizations that don't have in-house resources to develop an SCM system, several vendors offer comprehensive solutions for this purpose.

true

Transaction data for a CRM system might be gathered using ____

grocery store loyalty cards

Distribution centers are the final link of a supply chain in service organizations.

false

In general, the best way to gather tacit knowledge is interactively, such as interviewing the employee with specific questions about how he or she would handle an issue.

true

Auctions help determine the price of goods and services when the original set price is too high.

false

E-distributors offer fast delivery of a wide selection of products and services, usually at lower prices, and help companies reduce the time and expense of searching for goods.

true

The main goal of a(n) ____ system is to improve services offered to consumers and use consumer contact information for targeted marketing.

customer relationship management

Amazon.com, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of ____.

personalization

The four key decisions in supply chain management for manufacturing are related to: location, cost, inventory, and transportation.

false

____ enables business partners to send and receive information on business transactions.

electronic data interchange

A supply chain management system coordinates the procurement, transformation, and distribution of products.

true

____ are common examples of e-marketplaces.

e-distributors

A CRM system consists only of sales automation and customer support functions

false

Organizations with an established IT infrastructure often choose a(n) ____ CRM, which is implemented much like any other IT system.

on-premise

____ invite sellers to submit bids for products and services.

reverse auctions

With reference to the Internet-enabled SCM activities, providing real time stock information and replenishing stock quickly is a part of _____.

inventory management

In service organizations, the link in the supply chain includes ____.

distribution centers

In a manufacturing firm's SCM system, handling credit terms and payment schedules are a part of the _____ flow.

finances

After registering with Yahoo!, you can customize the start page by choosing your preferred layout, content, and colors; this is an example of supply chain management.

false

A traditional electronic data interchange uses proprietary protocols and networks

true

____ is a technique used to improve CRM systems (and many other systems) by identifying, storing, and disseminating "know-how"—facts about how to perform tasks.

Knowledge management

___ is a search for specific information or patterns, using input from multiple business partners and data sources.

collaborative filtering

Having modular components is a major factor in the success of ERP systems because it keeps costs down.

true

A company can purchase a(n) ____ package that might include services from different vendors, but the e-distributor coordinates them into one package for customers.

maintenance, repair and operations

With a structured process of sharing information among supply chain members, retailers can compare customer demands or sales forecasts with a manufacturer's order forecast.

true

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a CRM system.

true

In Internet-enabled SCM, the customer service function includes responding to customers' complaints.

true

Information technologies and ____ play a major role in implementing an SCM system.

the internet

Stores use "____" to get a customer to buy additional products that they might already be purchasing from a different store.

cross-selling

A(n) ____ system is used to coordinate operations, resources, and decision making between manufacturing, production, marketing, and human resources.

enterprise resource planning

The ____ component of an ERP system provides information on assessing job candidates.

human resources

Several IT tools are needed to implement a personalization system.

true

In a manufacturing firm, management activities in the information flow area of supply chain management system consist of handling credit terms, payment schedules, and consignment and title ownership arrangements.

false

A simple knowledge management system might consist of using groupware such as IBM Lotus Notes.

true

One of the disadvantages of an e-marketplace is that a single platform for prices means that there are fewer bargains.

false

With reference to the Internet-enabled SCM activities, coordinating just-in-time (JIT) inventory programs with vendors and suppliers is a part of _____.

production scheduling

An effective CRM system attracts new customers, which is less expensive in comparison with businesses maintaining current customers.

false

With the advent of XML, more organizations have shifted toward traditional EDI.

false

The ____ component of a ERP system collects and analyzes relevant internal and external data and information

unified database

____ refers to money or scrip that is exchanged only electronically

Electronic Payment

Companies that provide click-and-brick e-commerce still struggle to incorporate online interaction.

FALSE

A ____ market concentrates on a specific function or business process and automates this function or process for different industries.

HORIZONTAL

E-procurement is an example of the ____ B2B e-commerce model.

seller-side marketplace

Another term that is use interchangeably with e-commerce is ____.

E-Business

A ____ generates revenue from the fees charged for matching buyers and sellers.

THIRD PARTY EXCHANGE MARKETPLACE

Which of the following terms is computed by dividing the number of clicks an ad gets by the total impressions bought?

CLICK THROUGH RATE

A smart card is about the size of a credit card and contains an embedded microprocessor chip for storing important financial and personal information.

TRUE

Which term describes one user viewing one ad?

AD IMPRESSION

eBay.com is an example of the brokerage model of e-commerce.

TRUE

Mobile commerce (m-commerce) is based on the ____ protocol.

WIRELESS APPLICATION

Using the ____ model transfers the old retail model to the e-commerce world by using the medium of the Internet.

MERCHANT

____ introduced the value chain concept.

MICHAEL PORTER

The goal of e-commerce differs from the goal of traditional commerce.

FALSE

In the subscription model, an organization uses e-commerce sites to sell digital products and services.

TRUE

Using the ____ model brings sellers and buyers together on the Web and collects commissions on transactions between these parties.

BROKERAGE MODEL

"____" means all market participants can trade at the same price.

PRICE TRANSPARENCY

Bizrate.com, which collects information about the performance of other sites and sells this information to advertisers, is an example of the informediary model of e-commerce.

TRUE

The main objective of ____ is to prevent purchases from suppliers that are not on the approved list of sellers and eliminate the processing costs of purchases.

E-PROCUREMENT