ShopKey Mgmt 5.9 Module 3

The best reason to also have us also backup your shop mgmt database is:

100% certain protection for the most important shop asset

Parts Discount in Setup - Standard Tables provides which value:

Part price levels available to assign to each customer by Customer Type

The Markup Matrix has no effect on labor, whether it is typed from scratch, transferred from Estimator or parts catalogs.

True

If necessary, a Technician Worksheet can be printed at the Estimating stage by using these steps:

Click on Tech Worksheet button

From Order screen, click on Options

Assigning Category to each invoice job performed in your shop drives reports to show where your shop is performing well or not.

True

Comeback feature is started from this program screen:

Symptoms screen

In terms of measuring the impact of comebacks on shop business, processing the make-good invoice as $.00 instead of showing actual costs makes the most sense.

False

Program Security specifically provides the means to control user access to:

Protected Areas of the program

For customers that should consistently receive discounts, it makes sense to use this tool to automatically apply desired rates:

Customer Type

Shop Overhead and Miscellaneous Overhead are always spelled out clearly on invoices as line items.

False

Late Fees are applied to customers in the following manner:

All late customers not exempted

Always include a default technician such as Please, Select because it:

All of these

Since a Revenue by GL Code report can provide a breakdown of money collected, it makes sense to use unique GL codes for any fees, etc. that need to be accounted for separately.

True

Shops that make consistent use of the Symptoms benefit because it does the following:

Helps shops speak the customer's language

Helps shops process customers faster

Standardizes shop labor charges

Cures the labor leak of unbilled diagnosis time

Which list accurately includes the areas that Markup tab values have an effect on:

Sublet, Estimator Parts & Labor

Which statement is true about the Markup Matrix

Provides part prices consistent with shop goals

To override a Markup Matrix calculated price and enter your own selling price for an item, use this feature:

User-Entered Sale Price

When a new customer is entered into Manager, Customer Type will automatically assign which rates:

Adding a "part" item with Account Revenue set to NSF

NSF Check charge can be a re-usable system item by:

Adding a "part" item with Account Revenue set to NSF

Tax controls exist to allow changes at customer, vehicle, order, even individual order line item levels as needed.

True