Meaning of Control & Feedback Control Model

Organizational control

the systematic process through which managers regulate organizational activities to make them consistent with expectations established in plans, targets, and standards of performance

Feedback Control Model

1. Establish standard of performance- managers define goals for organizational departments

2. Measure Actual Performance- prepare formal reports of quantitative performance measurements

3. Compare performance standards- comparing with actual activities

4. Take corrective actions- determine what changes are needed

balance scorecard

a comprehensive management contol system that balances traditional financial measures with operational measures relating to a company's critical success factors

financial performance

reflects a concern that the organization's activities contribute to improving short- and long-term financial perofrmance

customer service

measure information such as how customers view the organization and customer retention and satisfaction

internal business processes

focus on production and operating statistics

potential for learning and growth

focusing on how well resources and human capital are being managed for the company's future

1. What is reflects a concern that the organization's activities contribute to improving short- and long-term financial performance?

financial performance

2. What is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

balance scorecard

3. What is focusing on how well resources and human capital are being managed for the company's future?

potential for learning and growth

4. What is establishing managers define goals for organizational departments?

standard of performance

5. What is measuring information such as how customers view the organization and customer retention and satisfaction?

customer serviced

6. What is the systematic process through which managers regulate organizational activities to make them consistent with expectations established in plans, targets, and standards of performance?

Organizational control

7. What is preparing formal reports of quantitative performance measurements?

Measure Actual Performance

8. What is determine what changes are needed?

Take corrective actions