1.7 Management skills

the 6 management skills

• Communication

• Delegation

• Planning

• Leadership

• Decision making

• Interpersonal skills

communication

the process of creating and exchanging information between two people that produces understanding and a required response

why would a manager use communication?

delegation

transferring authority and responsibility from a manager to an employee to carry out a specific task

why would a manager use delegation?

planning

planning is the process of setting business objectives and deciding on the methods and strategies to achieve them

the three levels of planning

1. operational

2. tactical

3. strategic

operational planning

daily or up to a year, completed by front line staff

tactical planning

1-2 years, completed by middle managers

why would a manager use planning

strategic planning

2-5 years, completed by senior managers

leadership

the ability of a manager to influence and motivate staff to achieve business objectives

why would a manager use leadership?

decision making

the process of identifying/assessing options and then choosing a specific course of action to take

why would a manager use decision making?

interpersonal skills

the ability of a manager to interact with a range of people and develop positive working relationships

why would a manager use interpersonal skills?