1.7 Management skills
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Last updated 12:10 PM on 2/14/23
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17 Terms
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the 6 management skills
* Communication
* Delegation
* Planning
* Leadership
* Decision making
* Interpersonal skills
* Delegation
* Planning
* Leadership
* Decision making
* Interpersonal skills
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communication
the process of creating and exchanging information between two people that produces understanding and a required response
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why would a manager use communication?
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delegation
transferring authority and responsibility from a manager to an employee to carry out a specific task
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why would a manager use delegation?
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planning
planning is the process of setting business objectives and deciding on the methods and strategies to achieve them
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the three levels of planning
1. operational
2. tactical
3. strategic
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operational planning
daily or up to a year, completed by front line staff
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tactical planning
1-2 years, completed by middle managers
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why would a manager use planning
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strategic planning
2-5 years, completed by senior managers
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leadership
the ability of a manager to influence and motivate staff to achieve business objectives
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why would a manager use leadership?
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decision making
the process of identifying/assessing options and then choosing a specific course of action to take
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why would a manager use decision making?
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interpersonal skills
the ability of a manager to interact with a range of people and develop positive working relationships
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why would a manager use interpersonal skills?
