Studied by 1 personthe 6 management skills
Communication
Delegation
Planning
Leadership
Decision making
Interpersonal skills
communication
the process of creating and exchanging information between two people that produces understanding and a required response
why would a manager use communication?
delegation
transferring authority and responsibility from a manager to an employee to carry out a specific task
why would a manager use delegation?
planning
planning is the process of setting business objectives and deciding on the methods and strategies to achieve them
the three levels of planning
operational
tactical
strategic
operational planning
daily or up to a year, completed by front line staff
tactical planning
1-2 years, completed by middle managers
why would a manager use planning
strategic planning
2-5 years, completed by senior managers
leadership
the ability of a manager to influence and motivate staff to achieve business objectives
why would a manager use leadership?
decision making
the process of identifying/assessing options and then choosing a specific course of action to take
why would a manager use decision making?
interpersonal skills
the ability of a manager to interact with a range of people and develop positive working relationships
why would a manager use interpersonal skills?
Note
Flashcard