1.7 Management skills
0.0(0)
Studied by 1 person0.0(0)
View linked note
Call Kai
Learn
Practice Test
Spaced Repetition
Match
Flashcards
Knowt PlayCard Sorting
1/16
Earn XP
Description and Tags
Study Analytics
Name | Mastery | Learn | Test | Matching | Spaced |
|---|
No study sessions yet.
17 Terms
1
New cards
the 6 management skills
* Communication
* Delegation
* Planning
* Leadership
* Decision making
* Interpersonal skills
* Delegation
* Planning
* Leadership
* Decision making
* Interpersonal skills
2
New cards
communication
the process of creating and exchanging information between two people that produces understanding and a required response
3
New cards
why would a manager use communication?
4
New cards
delegation
transferring authority and responsibility from a manager to an employee to carry out a specific task
5
New cards
why would a manager use delegation?
6
New cards
planning
planning is the process of setting business objectives and deciding on the methods and strategies to achieve them
7
New cards
the three levels of planning
1. operational
2. tactical
3. strategic
8
New cards
operational planning
daily or up to a year, completed by front line staff
9
New cards
tactical planning
1-2 years, completed by middle managers
10
New cards
why would a manager use planning
11
New cards
strategic planning
2-5 years, completed by senior managers
12
New cards
leadership
the ability of a manager to influence and motivate staff to achieve business objectives
13
New cards
why would a manager use leadership?
14
New cards
decision making
the process of identifying/assessing options and then choosing a specific course of action to take
15
New cards
why would a manager use decision making?
16
New cards
interpersonal skills
the ability of a manager to interact with a range of people and develop positive working relationships
17
New cards
why would a manager use interpersonal skills?
Flashcards (55)