MGMT 330 Ch 1 Operations Management Value Chains

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4 Terms

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Operations Management

Science and art of ensuring that goods and services are created and delivered successfully to customers

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OM depends on:

Efficiency, cost of operations and quality of goods

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What do Operation Managers do?

oversee the day-to-day functions of a business to ensure efficiency and effectiveness

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Goods vs Services

Goods are tangible, don’t need direct involvement and demands are easier to predict.

Services are intangible, need direct involvement and demands are difficult to predict.