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Last updated 7:32 PM on 2/4/26
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19 Terms

1
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What is the definition of the attitudes model?

The attitudes model consists of judgments that are either favorable or unfavorable toward people and events.

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  1. Which three components make up the attitudes model?

  1. The attitudes model is comprised of cognitive, affective, and behavioral

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  1. What is another way to describe the three components of the attitudes model?

evaluation, feeling, and action

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  1. What is an example of the cognitive component of an attitude?

An example of the cognitive component is the evaluation that "my pay is low".

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  1. What is an example of the affective component of an attitude?

An example of the affective component is the feeling of being angry over how one is being paid.

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  1. What is an example of the behavioral component of an attitude? .

An example of the behavioral component is the action of going to look for another job

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  1. How is cognitive dissonance defined and what is an example

Cognitive dissonance is any incompatibility between two or more attitudes or between behavior and attitudes

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  1. What is the difference between quantitative and qualitative research?

Quantitative research uses surveys or multiple choice while qualitative research involves open-ended questions and interviews (referred to as "interfuse" in the sources).

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  1. How is "Affect" defined in the study of emotions?

Affect is defined as a broad range of feelings including both emotions and moods.

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  1. What are the characteristics of "Emotions"?

Emotions are intense, discrete, and short-lived feelings that are often caused by a specific event and can trigger nonverbal reactions

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  1. What are the characteristics of "Moods"?

Moods are longer-lived and less intense than emotions and they are generally not affected by a particular event or specific context.

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  1. In the context of Emotional Intelligence what does it mean to be conscientious

Being conscientious involves the ability to perceive emotions in oneself and others.

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  1. In the context of Emotional Intelligence what is "Cognitive ability"?

Cognitive ability refers to the capacity to understand the meaning of emotions.

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  1. In the context of Emotional Intelligence what emotional stability

w Emotional stability is the ability to regulate emotions.

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  1. What does "Conceptualizing" mean in the context of moods and feelings?

  1. Conceptualizing means leaving nothing to interpretation when explaining good/positive or bad moods.

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  1. What is "Surface acting"?

  1. Surface acting involves hiding one's true feelings and forgoing emotional expressions to follow display rules often involving non-verbals and paraverbals.

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  1. What is "Deep acting"?

  1. Deep acting is the attempt to modify one’s true feelings based on established display rules making the internal feelings "invisible".

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  1. What is "Emotional Dissonance" and what is its potential impact?

Emotional dissonance occurs when a person feels one emotion inside but projects a different emotion outwardly; this often leads to burnout.

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  1. What is the Affective Events Theory (AET)?

The Affective Events Theory (AET) is a model suggesting that workplace events trigger emotional reactions which in turn influence workplace attitudes and behaviors