Workplace Conflict Resolution

Flashcards to help review key terms and concepts related to workplace conflict resolution.

Expectations

Standards or criteria that one expects to meet or achieve.

Professionalism

Conducting oneself in a manner that reflects high standards of behavior in the workplace.

Control

The ability to influence or direct one's own attitude and responses.

Complain

To express dissatisfaction or annoyance about something.

Label

To categorize someone in a particular way, often negatively.

Respond

To react or reply to something said or done, particularly in a conflict.

Reporting

The act of formally bringing an issue to a supervisor's attention.

Physically threatened

Being in a situation where one's physical safety is at risk.

Contract

To be in connection or association with someone or something.

Listen

To pay attention to what others are saying.

Supervisor

A person who oversees or manages employees in the workplace.

Attitude

A settled way of thinking or feeling about something, which reflects one's professionalism.

Competitive

An attitude where individuals strive to win or gain an advantage over others.

Important

Having significant value or meaning in the context of a discussion or conflict.

Views

Personal opinions or perspectives on a matter.

Collaboration

Working together to find a mutually beneficial solution.

Resolved

To come to a firm decision or solution regarding a conflict.

Create

To bring something into existence, especially a solution to a problem.

Compromise

An agreement where each party gives up something to reach a mutual resolution.

Exchange viewpoints

To share and discuss differing opinions or perspectives on an issue.