Office Management and Communication Protocols

Vocabulary flashcards covering key concepts related to office management and medical terminology.

Wait times

The courteous practice of explaining delays to patients who have to wait more than 15 minutes.

Telephone Etiquette

Guidelines governing proper telephone communication in a business environment.

Block Style Business Letter

A format where all lines start flush with the left margin.

Modified Block Style Business Letter

A format where the dateline, complimentary closing, and typewritten signature are centered, while all other lines start at the left margin.

Reference initials

Lowercase initials identifying the typist or preparer of a letter.

Complementary closing

The part of a letter that precedes the signature, such as 'Sincerely'.

Postage Meters

Devices used for stamping mail efficiently in a large office, able to print postage directly on envelopes or on adhesive strips.

Telephone Message

A record containing details such as the name of the person called, the caller, their contact number, date and time of the call, and initials of the person taking the call.

Email Message

A formal communication style used for business that should be saved, printed, and archived.

Confidential Fax

A fax that includes a cover sheet stating that the information is confidential.

American Medical Association (AMA)

A professional organization aimed at ensuring quality treatment at affordable prices and setting ethical standards for medical providers.

Centers for Disease Control and Prevention (CDC)

A U.S. agency that monitors health and safety issues and infectious diseases.

Department of Health and Human Services (HHS)

The main agency responsible for protecting the health of all Americans.

National Institutes of Health (NIH)

An agency of HHS focused on uncovering new knowledge for better health outcomes, supporting numerous research projects.