Principles of Management combined quizzes

The basic management functions are considered to be

planning, organizing, leading, and controlling

_______ is the process of planning, organizing, leading and controlling resources to achieve organizational goals in an efficient and effective way.

Management

The process of monitoring, comparing, and correcting is called

controlling

Which of the following represents the most useful way of describing the managers job

functions

The three essential managerial skills include ______

technical, human, and conceptual

A manager’s success is typically______.

dependent on others’ work performance

Which of the following statements regarding managers in today’s world is accurate?

The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

A deliberate arrangement of people to accomplish some specific purpose is_______.

an organization

The universality of management means….

managers are needed in all organizations

What does Professor Davis mean when he says POLC?

Planning, organizing, leading, & controlling

Planning gives direction, reduces the impact of change, minimizes waste and redundancy, and ______.

sets the standards used in controlling

In an uncertain environment, managers want to develop _____ plans

specific but flexible

The quality of the planning process and the appropriate implementation of the plans probably

contributes more to high performance than does the extent of planning

Planning is often called the primary management function because it_______.

establishes the basis for all the other functions

Planning involves two important elements: ________.

goals and plans

________ is the process of setting goals and determining the best way to achieve them.

Planning

What is the first step in a typical MBO program?

The organization’s overall objectives and strategies are formulated by top management

A well-designed goal should be _______.

clear as to a time frame

________ is arranging and structuring the work to accomplish an organization’s goals

organizing

In describing the relationship between structure and strategy, it can be said that ______.

structure follows strategy

In describing the degree to which tasks in an organization are divided into separate jobs, managers use the term_______.

work specialization

On what basis are jobs groups in order to accomplish organizational goals?

departmentalization

The theory that a person should report to only one manager is called______.

unity of command

The concept that defines the number of subordinates that report to a manager and that indirectly specifies the number of levels of management in an organization is called _______.

span of control

The degree to which decision making is confined at a single point in an organization is described as ______.

centralization

The line of authority that extends from upper levels of management to the lowest levels of the organization is______.

chain of command

Persons who are able to influence others and who possess managerial authority are termed_____.

leaders

According to Hersey and Blanchard’s Situational Leaderships Model, a high task-low relationship situation calls for the _______ leadership style

telling

Leadership is _______.

the process of influencing a group toward the achievement of goals

Early leadership trait research identified 7 traits. 3 of them are

drive/determination, self-confidence and intelligence

The _______ style of leadership describes a leader who tends to involve employees in decision making, delegate authority, encourage participation in deciding work methods and goals, and use feedback as an opportunity for coaching employees.

democratic

Which of the following is the type of power a person has because of his or her position in the formal organizational hierarchy?

legitimate power

One general conclusion that surfaces from leadership research is that ______.

effective leaders do not use any single style

Which of the following describes the leadership style in which a leader tends to centralize authority, dictate work methods, make unilateral decisions, and limit employee participation?

autocratic style

Which of the following describes the leadership style in which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit?

laissez-faire style

The ______ theory is a contingency theory that focuses of followers’ readiness

situational leadership

What is the final step in the management process?

controlling

When should a manager’s course of action be to do nothing?

if the variance is acceptable

The control process has ______ steps

3 steps

The first step in the control process is

measuring actual performance

What is defined as the acceptable parameters of variance between actual performance and the standard?

range of variation

In the third and final step in the control process, managers can choose between ______ possible courses of action in taking managerial action

three

What corrects problems at once to get performance back on track?

immediate corrective action

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using

basic corrective action

Managers can’t really know whether their work units are working properly until they’ve evaluated what activities have been done _____.

and have compared actual performance to a desired standard

Which of the following represent the two views of managerial impact on the success or failure of the organization?

omnipotent and symbolic

External environment refers to

factors and forces outside the organization that can affect the organization’s performance

Internal constraints that influence managers’ decisions and actions come from_____.

the culture of the organization

The term _____ is used to collectively refer to any constituencies in an organization’s environment that are affected by its decision and actions.

stakeholders

______ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act.

Organization culture

Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of the organizational culture is google said to emphasize through such measures?

people orientation

A company whose managers focus on results, rather than how results are achieved, most likely possesses a high degree of ______.

outcome orientation

the original source of an organization’s culture usually reflects_______.

the vision or mission of the organization’s founder

The omnipotent view of management states that …..

managers are directly responsible for an organization’s success or failure

Internal constraints that restrict a manager’s decisions options….

exist within every organization

Managers may be able to expand their areas of discretion by….

changing and influencing their organization’s culture and enviornment

The culture of an organization is analogous to an individual’s……

personality

Which of the following phrases is associated with the definition of organizational culture?

shared meaning

Which of the following most accurately reflects the difference between strong cultures and weak cultures?

Company values are more deeply held and widely shared in strong cultures than in weak cultures.

An organization’s culture affects managers by….

Establishing what is appropriate and expected behavior

In which of the following stages of moral development do individuals live up to what is expected by people close to them and maintain conventional order by fulfilling obligations to which they have agreed?

Conventional stage

________ represent basic conventions about what is right and wrong

values

______ measures the strength of a person’s convictions

ego strength

______ is the degree to which people believe they control their own fate

locus of control

Which of the following organizations is best suited to promote ethical behavior in its employees?

An organization that has formal rules and regulations in place

Reasoning at the _______ level of moral development indicates that moral values reside in maintaining the conventional order and the expectations of others

conventional

The Foreign Corrupt Practices Act makes it illegal for U.S. firms to

knowingly corrupt a foreign official

Employees who raise ethical concerns or issues in an organization are known as _______.

whistle-blowers

When considering ethics in an international context, it is important to know that…

social and cultural differences determine acceptable behavior

The Foreign Corrupt Practices Act _______ small payoffs to foreign government employees whose duties are primarily administrative or clerical when such payoffs are accepted part of doing business in that country.

does not expressly prohibit

_______ defined as the principles and beliefs that define right and wrong decisions and behavior.

ethics is

At the _______ level of moral development, a person’s choice between right or wrong is based on personal consequences from outside sources, such as physical punishment, reward, or exchange of favors

preconventional

At the ______ level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others

conventional

Americans tend to suffer from parochialism

true

Successful global management requires an attitude that is best described as ______.

geocentric

A global mindset requires intellectual, psychological and social capital, aka KOA

True

For U.S. businesses to have successful global management, which of the following statements provides the best advice?

Develop an understanding of multicultural differences

The European union covers

all of the above (border controls, taxes, subsidies, nationalistic policies and travel, employment, investment, and trade

The North American free trade agreement includes ______.

Mexico, Canada, and the United States

Importing and exporting represent a more significant global investment than which of the following?

global sources

Joint ventures are a type of _____.

strategic alliance

______ is a cultural dimension in which people expect others in their group to look after them and protect them when they are in trouble.

Collectivism

Which of the following would you find in a country with a high power distance?

titles, rank, and status carry a lot of weight.

A New Assignment (Scenario)

Mary was given a new assignment to head up the European division for her multinational organization. Before leaving the United States to take up her new assignment she needs training to manage and understand the European division.

 Mary found that wealthier nations, such as the United States, tend to ________.

be individualistic

Managers with an ethnocentric attitude would not trust foreign employees with key decisions or technology.

true

The three original partners of NAFTA are the United States, Canada, and Mexico

True

In a global marketplace _____.

all of the above (the entire world is a marketplace, national borders are irrelevant, the potential for organizations to grow expands dramatically)

To succeed in a global marketplace, managers must _______.

expect competitors to suddenly appear at any time from any place

One reason for parochialism in the United States is that Americans tend to study ______ in school

only English

Ethnocentric view concentrate on their ______.

home country

Parochialism is ______.

a tendency to view the world through a single perspective

Which of the following is the least favorable attitude for an American manager who wishes to be successful in international business?

ethnocentric

The ways in which people in an organization are different from and similar to one another is known as ______.

workplace diversity

In terms of workplace diversity, the New Millennium has witnessed increased focus on _____.

diversity and inclusion for business success, profitability, and growth

People are going to be different. The focus of managers should be ______.

to find ways to develop strong relationships with and engage the entire workforce

In the process of getting acquainted, John and his new co-worker Bill have discovered they have different tastes in music and books, that one is extroverted and the other introverted, that one prefers working in teams and the other works best alone. They are exploring ______.

deep-level diversity

Differences arising from which of the following factors becomes more important to people as they get to know each other?

personality

Which of the following people management benefits arises from workplace diversity?

better use of employee talent

In his exit interview, James, a member of a minority group, mentioned that he had been passed over for promotions in favor of less qualified internal candidates. This situation relates to _____.

organizational performance

Which of the following benefits of workplace diversity is categorized as strategic?

potential to improve market share