Bureaucracy and McDonaldization in the Modern World

These flashcards cover key concepts of bureaucracy and the phenomenon of McDonaldization, providing definitions and explanations for exam preparation.

Bureaucracy

A large, formal organization governed by rules and regulations, with clearly specified work tasks.

Rationalization

The process of making actions in society efficient and standardized, moving away from tradition.

Division of Labor

The assignment of different tasks to different people within a bureaucracy.

Hierarchy

An organizational structure where members are ranked according to levels of authority.

Impersonality

The concept in bureaucracy where actions and decisions are made without personal bias, based on rules.

McDonaldization

The process by which principles of fast food restaurants dominate more aspects of American society and the world.

Efficiency

Getting what you want with the least cost and effort.

Predictability

The assurance of consistent services and experiences with no surprises.

Calculability

Emphasis on quantifiable aspects like size and time of service.

Control

Management exerting influence over both workers and customers in McDonaldized systems.