FAP 3: Communication and Customer Care

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Medicine

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5 Terms

1
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False

T or F: All pharmacy technicians can provide advice regarding OTC medications and machines to patients.

2
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20% - 23% (40-44 million)

% and # of American adults who are illiterate.

3
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46 million

Number of American adults whose primary language (ie main spoken language) is not English.

4
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21 million

Number of American adults who can not communicate adequately in English.

5
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75%

Percent of patients’ interactions with pharmacy professionals that are interactions with pharmacy technicians.