FAP 3: Communication and Customer Care
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Last updated 10:13 PM on 7/12/24
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5 Terms
1
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False
T or F: All pharmacy technicians can provide advice regarding OTC medications and machines to patients.
2
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20% - 23% (40-44 million)
% and # of American adults who are illiterate.
3
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46 million
Number of American adults whose primary language (ie main spoken language) is not English.
4
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21 million
Number of American adults who can not communicate adequately in English.
5
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75%
Percent of patients’ interactions with pharmacy professionals that are interactions with pharmacy technicians.
Note 
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