Cloud Foundations Support

AWS Support Engineers

Experts in cloud computing who are ready to assist with any technical issues.

AWS Professional Services

Offers solutions to help organizations build, migrate, and manage their AWS workloads and applications.  Can help user design and implement a project.

AWS Solutions Architects

Responsible for managing an organization’s cloud architecture. They have in-depth knowledge of AWS to carry out many cloud computing tasks.

Developer Support

Tier offering access to Cloud Support Associates during business hours.

Business Support

Offers full set of Trusted Advisor checks, infrastructure event management, 24/7 email and phone access to Cloud Support Engineers, and Support API. Response times < 1 hour for production workloads.

Enterprise On-Ramp Support

Offers full set of Trusted Advisor checks, infrastructure event management, 24/7 email and phone access to Cloud Support Engineers, and Support API. Response times < 30 minutes for business-critical workloads. Provides Concierge Support Team and pool of Technical Account Managers. Designed for organizations that are new to the cloud and are looking to gain confidence and experience.

Enterprise Support

Offers full set of Trusted Advisor checks, infrastructure event management, 24/7 email and phone access to Cloud Support Engineers, and Support API. Response times < 15 minutes for business-critical workloads. Provides Concierge Support Team and Designated Technical Account Manager. Creates a partnership with AWS.

Customer Service Support

first step for support, used for account and billing questions and to request service limit increase. Free and offered by default.

Enterprise Support

Support tier offering response Times < 15 Minutes?

Enterprise On-Ramp Support

Support tier offering response Times < 30 Minutes?

Business Support

Support tier offering response Times < 1 hour?

Developer Support

Support tier offering response Times < 12 hours through email only

Developer Support

Most expensive tier offering only basic Trusted Advisor Checks and AWS Health?

Business Support

Lowest tier that offers 24/7 access to Cloud Support Engineers, Support API, event management, and all Trusted Advisor checks?

Enterprise On-Ramp Support

Support tier that provides Concierge Support Team and pool of Technical Account Managers

Enterprise Support

Support tier that provides Concierge Support Team and Designated Technical Account Manager.

Enterprise Support

Support tier that creates a partnership with AWS.

Access Key

Which type of credential should a Cloud Practitioner use for programmatic access to AWS resources from the AWS CLI/API?

AWS Partner Solutions

services built by AWS solutions architects and partners to help deploy popular technologies based on AWS best practices

Snowball

Use for one-time data migration to AWS without relying on internet connectivity.

Included Technical Account Manager

What is a specific benefit of an Enterprise Support plan?

Macie

Uses ML to automatically find and protect sensitive data within AWS. Can identify and alert to unusual data access or data infiltration.

AWS Network Firewall

managed service for VPC network protection. Acts as a firewall endpoint for subnets and includes IPS and web filtering.

AWS Resource Access Manager (RAM)

enables users to share resources securely for collaboration with other AWS accounts or organizations

AWS Blogs

online platform where experts can share articles, tutorials, studies, announcements, etc.

AWS Re:posts

dedicated blogging platform that AWS enthusiasts and AWS employees can both use to share insights, updates, and experiences.

Enterprise On-Ramp Support

What is the most cost-effect support tier to receive support for business critical workloads?

AWS Technical Account Manager

provides expert monitoring and optimization for organization’s environment and coordinates access to other programs and experts.

AWS Concierge

AWS billing and account experts that specialize in enterprise accounts

Business Support

What is the minimum AWS Support plan that provides technical support through phone calls?

AWS Database Migration Service

Used to migrate data from an on-premises database to a database in AWS. Does not migrate the actual server to an EC2 instance.

AWS Application Migration Service

Used to migrate physical servers and any databases or applications that run on them to EC2 instances in AWS

Basic Support

Least Expensive support tier that offers 24/7 access to customer service and documentation. Offers basic Trusted advisor check and AWS Health.

Cloud Adoption Framework

The company wants to use AWS experience and best practices to help ensure its success in moving to the AWS Cloud. The company wants a combination of business-oriented and technical points of view.

AWS Transcribe

Which AWS service adds speech-to-text capabilities to applications?

AWS Polly

Which AWS service adds text-to-speech capabilities to applications?

AWS Key Management Service

Use to encrypt data that is received, stored, and managed by AWS CloudTrail.

AWS Key Management Service

service that provides centralized creation and management of cryptographic keys.

AWS Certificate Manager

Provides Protection for Data in transit and SSL/TLS certificates