University of California Police Department, Riverside Community Service Officer Program Policy and Procedure Manual

These flashcards cover the key policies, procedures, and expectations outlined in the University of California Police Department, Riverside Community Service Officer Program Policy and Procedure Manual.

What is the primary mission of the Community Service Officer (CSO) program at UC Riverside?

To provide crime prevention and other services to ensure a safer campus community.

What is a key responsibility of a Community Service Officer while on duty?

To act as the 'eyes and ears' of the University Police Department.

During orientation, what type of training do new CSOs receive?

Field Training with a CSO Field Training Officer, including quizzes on relevant knowledge.

What are the consequences of a CSO failing their final field training exam?

They may be terminated and are required to achieve a score of 90% or higher on the CSO qualifier exam.

What behaviors are CSOs expected to exhibit on and off duty?

CSOs must conduct themselves in a civil, orderly, and courteous manner, bringing credit to the university.

What is the non-intervention policy regarding CSO actions in dangerous situations?

CSOs should not intervene unless the situation is life-threatening and there are no other options.

What constitutes grounds for disciplinary action against a CSO?

Misconduct, substandard work performance, or failure to adhere to departmental guidelines.

What is one requirement for CSOs regarding academic performance?

They must maintain a minimum GPA of 2.0.

What is the procedure if a CSO must call in sick?

They must notify dispatch and email the CSO supervisors at least 2 hours before their shift.

What should CSOs do in the event of an injury while on duty?

Report the injury to their supervisor and the Watch Commander immediately.

What is the policy regarding uniforms for CSOs?

CSOs must maintain their uniforms in clean, neat condition and may not wear them off duty unless specified.

What is the maximum number of attendance points a CSO can accumulate before being terminated?

12 attendance points in a rolling 75-day calendar.

How are CSOs expected to handle personal communication devices while on duty?

They may carry them, but their use is restricted and monitored for work-related purposes only.

What is the protocol for safety escorts performed by CSOs?

CSOs must ensure radios are in use, avoid poorly lit areas, and not enter residential facilities.

How often can CSOs work overtime, particularly during summer and holiday breaks?

CSOs may work up to 36 hours per week during summer and winter breaks.

What procedures must CSOs follow for vehicle usage?

They must obtain approval from the Watch Commander and keep vehicles clean and operational.

What is the primary mission of the Community Service Officer (CSO) program at UC Riverside?

To provide crime prevention and other services to ensure a safer campus community.

What is a key responsibility of a Community Service Officer while on duty?

To act as the 'eyes and ears' of the University Police Department.

During orientation, what type of training do new CSOs receive?

Field Training with a CSO Field Training Officer, including quizzes on relevant knowledge.

What are the consequences of a CSO failing their final field training exam?

They may be terminated and are required to achieve a score of 90\% or higher on the CSO qualifier exam.

What behaviors are CSOs expected to exhibit on and off duty?

CSOs must conduct themselves in a civil, orderly, and courteous manner, bringing credit to the university.

What is the non-intervention policy regarding CSO actions in dangerous situations?

CSOs should not intervene unless the situation is life-threatening and there are no other options.

What constitutes grounds for disciplinary action against a CSO?

Misconduct, substandard work performance, or failure to adhere to departmental guidelines.

What is one requirement for CSOs regarding academic performance?

They must maintain a minimum GPA of 2.0.

What is the procedure if a CSO must call in sick?

They must notify dispatch and email the CSO supervisors at least 2 hours before their shift.

What should CSOs do in the event of an injury while on duty?

Report the injury to their supervisor and the Watch Commander immediately.

What is the policy regarding uniforms for CSOs?

CSOs must maintain their uniforms in clean, neat condition and may not wear them off duty unless specified.

What is the maximum number of attendance points a CSO can accumulate before being terminated?

12 attendance points in a rolling 75-day calendar.

How are CSOs expected to handle personal communication devices while on duty?

They may carry them, but their use is restricted and monitored for work-related purposes only.

What is the protocol for safety escorts performed by CSOs?

CSOs must ensure radios are in use, avoid poorly lit areas, and not enter residential facilities.

How often can CSOs work overtime, particularly during summer and holiday breaks?

CSOs may work up to 36 hours per week during summer and winter breaks.

What procedures must CSOs follow for vehicle usage?

They must obtain approval from the Watch Commander and keep vehicles clean and operational.

What is the policy regarding confidentiality for Community Service Officers?

CSOs must maintain strict confidentiality and are prohibited from disclosing sensitive UCPD information to unauthorized individuals.

What is the protocol for CSOs if they observe a physical security hazard?

They must report hazards, such as unsecured buildings or malfunctioning lights, to dispatch immediately.

How should a CSO respond to a request for information from the media?

They must not grant interviews or provide information; all media inquiries should be directed to the Department Public Information Officer.

What is the requirement for CSOs regarding attendance at staff meetings?

Attendance at all CSO staff meetings is mandatory unless specifically excused by a supervisor.

What must a CSO do with their equipment, such as radios and keys, at the end of a shift?

All university-issued equipment must be secured and returned to the designated storage area at the conclusion of every shift.