Human Behavior + Effective Communication

CFI FOI

source

person or object sending the message

human behavior

the product of factors that lead people to act in predictable ways

human behavior attempts to satisfy what?

a need

Maslow’s Hierarchy of Needs (in order)

physiological, safety, love/belonging, esteem, self-actualization

physiological need

hunger, thirst, etc.

safety need

not feeling physically threatened

love/belonging need

sense of belonging

esteem need

confidence, achievement, respect of others

self-actualization need

morality, acceptance, purpose

acronym for defense mechanisms

dr dr cpr fast

list the defense mechanisms

denial, repression, displacement, rationalization, compensation, projection, reaction formation, fantasy

denial

refusing to admit the truth

repression

placing uncomfortable thoughts into inaccessible parts of the mind

displacement

taking anger out on someone else

rationalization

justifying unacceptable actions

compensation

emphasizing strengths to hide weaknesses

projection

blaming others

reaction formation

faking a belief opposite to the actual

fantasy

daydreaming

anxiety

fear of an upcoming event

stress

temporary reaction to an external threat

normal emotional reaction

frustration

abnormal emotional reactions

laughing, singing, morbid comments

basic elements of effective communication (3)

source, symbol, receiver

symbol

words and pictures used to convey a message

receiver

object of communication

acronym for barriers of effective communication

coil

confusion

words and symbols don’t always represent the same thing for each person

overuse of abstractions

abstract words may not evoke the intended message

interference

breakdown in communication cycle

acronym for types of interference

pep

types of interference

physiological, environmental, and psychological

physiological interference

hearing loss, injury, illness

environmental interference

unfamiliar noises, smell, etc.

psychological interference

feelings of mistrust

lack of common experience

instructors cannot use the same dialogue with pilots of different experience levels

list the barriers to effective communication

confusion, overuse of abstraction, interference, lack of common experience

liqir

listening, instructional communication, questions, instructional enhancement, role-playing

listening

hearing with comprehension

instructional communication

used to inform the listeners in the teaching-learning process

what can questions do?

determine how well the learner understands the material

instructional enhancement

the more knowledgeable the instructor is, the more confident they will be