CBAC101 - Prelim Exam

Finance, Operations, Marketing

What are the 3 basic functions od business Organizations?

Operations

It is t ppart of an organization that is responsible for producing goods and/or services.

Operations Management

It is the management of systems or processes that create goods and/or provide services

Operations Management

It is the systematic design, direction and control of processes that transform inputs into services and products for internal, as well as external customers.

Opeartions and Supply Chains

They are intrinsically linked, and no business organization could exist without both.

Supply Chain

is the sequence of organizations—their facilities, functions, and activities—that are involved in producing and delivering a product or service.

Supplier's Supplier, Direct Supplier, Producer, Distributor, Final Customers

Enumerate the sequence of Supply Chain.

Operations Function

It involves the conversion of inputs into outputs. The essence of the operations function is to add value during the transformation process.

Prices

For profit organization, what value of outputs measured by ____________. That the customers are willing to pay.

Amount

The greate the value, the greater the ___________.

Guide the system through decision-making.

What is the preimary function of an Operations Manager?

System Design

It involves decisions that relate to system capacity, the geographic location of facilities, arrangement of departments, product and service planning, acquisition of equipment and placement of equipment within physical structures.

System Design

These are typically strategic decisions.

System Operation

It involves management of personnel, inventory planning and control, scheduling, project management, and quality assurance.

System Operation

These are generally tactical and operational decitions.

Operations Manager

It is more involved in day-to-day operating decisions than with decisions relating to system design.

Operations Manager

They has a vital stake in system design because system design essentially determines many of the parameters of system operation.

Planning, Organizing, Staffing, Directing, Controlling

WhaT are the 5 functions of operations manager?

Lean System

It is a System that uses minimal amounts of resources to produce a high volume of high-quality goods with some variety.

Process

It involves the use of an organization’s resources to provide something of value.

Process Management

It focused on presenting defects and errors, and eliminating such waste as non-valueadded processing steps, waiting (delay), and redundancy. Shorter cycle times and faster customer satisfaction.

Core Processes, Support Processes

What are the business processes that most affected the custumer satisfaction?

Repeatable, Measurable

Processs must be:

3 components of Control System

1. A standard of goal

2. A means of measurement of accomplishment

3. A means of comparing actual results with the standard, along with the Feedback

Quality Contreol Function

It is to prevent, defect, and correct product or service non-conformances that would make the product or services unfit for use.

Acceptance quality

Meeting the standards developed during the product design effort

Acceptance sampling

A traditional practice has been to acceptor reject entire lots of materials procured from suppliers, with rejected lots being returned at the supplier’s expenses.

Statistical Process Control

The using of statistical methods to control quality while process is operating

Final Inspection

It is the last point in the manufacturing process where we can verify that the products meets customer requirements and avoid external failure costs.

Human Error

Because an inspection is not an easy task, it is

highly subject to

100%

Main goal of Inspection?

Sampling procedures

Inspect only a portion of the production lists the is useful in checking large quantities of non-critical quality characteristics

Inspection and Measurement form

the basis for detecting quality problems and identifying areas for improvement.

Attribute, Variable

What are the 2 types of Inspection?

Attribute

a characteristics that assumes one of two values

Variable

characteristics that can be measured on continuous scale.

Inspection Department

They are the one who seek out defective items in production and remove them to be scrapped or rework before shipment to customers.

Locating Inspection Activities

one must consider trade-offs between the explicit costs of detection, repair, and replacement and the implicit cost of unnecessary additional investment in a nonconforming item if inspection is not performed.

Human Error

Because an inspection is not an easy task, it is highly subject to __________ _______.