PCM#2 - Types of Communication

Verbal Communication

Sharing of information between individuals by using speech

• Intrapersonal Communication

• Interpersonal Communication

• Small group Communication

• Public Communication

4 kinds of Verbal Communication

Interpersonal Communication

Conversation between 2 or more people

Intrapersonal Communication

It involves thoughts and feelings, usually self conversational

Small group Communication

Occurs when a small group/few people meet and talk to eachother

Public Communication

Speaker sends the message through a speech to an audience (usually has a massive Audience)

Non Verbal Communication

Refers to messages, expressed by other than linguistic means (no words needed, sign language, non verbal cues, etc)

• Body language

• Eye contact

Example of non verbal cues

Proxemics

How far/the distance of the conversation

0 to 18 inches

Length of Intimate

1.5 to 5 feet

Length of personal

5-7 feet

Length of Social

Written Communication

Involves Letters, printed words and information

• Conveys facts or message

• little time urgency

• Ideas are complicated

Uses of written communication (3)

• Conveys emotions and feelings

• You need immediate feedback

• Ideas are simple

Uses of Verbal Communication (3)

• Mind your speaking volume

• Don’t answer your phone/place phone on table when with others

• Let person know you have them on speaker phone

Etiquette/Ethics when on Phone (3)

• Use a professional Address

• Sparingly use exclamation points

• think twice before replying all

• Be Cautious with humor

Etiquette when using Email

• Should know the person

• Keep Conversations short

• Never say bad news via IM (instant messaging)

• Be careful with abbreviations

Etiquette/Ethics when Texting and instant messaging (IM)

• Look at the camera

• Don’t gesture too much

• Dress Appropriately

• Skip crowds

Etiquette for Video Chat

1. An ethical communication is EGALITARIAN

2. An ethical communication is RESPECTFUL

3. An ethical communication is TRUSTWORTHY

Characteristics of Ethical communication

believing in the principle that all people are equal and deserve equal rights and opportunities.

What is Egalitarian?