mine train

a planned event with a guest that happens on a regular basis and creates an emotional take away

Q: which of the following describes a magical moment?

when the CM relieving you hands you the cast deployment system (CDS) slip

Q: when are you officially relieved of your normal operation?

a ride vehicle is to be in a stopped position with no vehicle movement

Q: which of the following is required when a CCM (Custodial) is addressing a vehicle-related custodial concern?

perform appropriate ride motion protection procedures, escort the CCM to the area requiring attention, remain with the CCM, and escort the CCM out of the restricted area

Q: which of the following is performed when asked to assist a CCM w/a custodial-related concern in a restricted area?

if more than 1 row of the vehicle requires attention

Q: when is the white custodial marker placed on the grab bar of the 1st row of the vehicle?

on the grab bar of the seat requiring attention

Q: where is a white custodial marker placed on the vehicle?

5

max number of vehicles in operation

20

max number of guests per vehicle

2

number of guests per row

2 min, 30 sec

trip time

64 seconds

dispatch interval in 2 vehicle operation

49 seconds

dispatch interval in 3 vehicle operation

45 seconds

dispatch interval in 4 vehicle operation

43 seconds

dispatch interval in 5 vehicle operation

TAV

transfer access vehicle

true

true/false: there is 1 TAV on the train equipped to accommodate Guests w/disabilities on ride

may 28, 2014

opening date

29 mph

normal op speed

2 guests per row, 20 guests per vehicle

Q: what is the max \# of Guests per vehicle?

5

Q: what is the max \# of vehicles that can be in op at 1 time?

Guests ride in a vehicle of mine cars that wind through rolling hills, past pools and waterfalls, to the mine, and to the cottage of the 7 dwarfs

Q: which of the following best describes the Guest experience at this attraction?

at the unload station

Q: where is the nearest automated external defibrillator (AED)?

a family coaster that travels in an indoor and outdoor environment with mechanical lifts, drops, and swinging buckets

Q: which of the following responses is the best technical description of the attraction

report the concern to your coordinator or guest experience

Q: if there are unsafe working conditions in your work area, what should you do?

when instructed to do so by a guest experience manager (GEM)

Q: when is it acceptable to leave your position?

CMs shall not leave unless directed by GEM, CMs shall not engage in horseplay or pranks while on jobs unless behavior will not cause safety concern, CMs are required to report unsafe working conditions, equipment, etc., or conduct immediately

Q: which of the following is part of the attraction code of safe practices?

emergency exits (always kept clear)

check areas:
- bw doors 202B + 202E
- evacuated routes
- hallway bw tower & prince eric's village
- interior gates & doors
- perimeter gates & doors

6

how many total fire extinguishers?

fire extinguishers

- door 202B, at top of stairs
- door 202E, at bottom
- merge point
- stairwell by rear unload (OCC9)
- tower
- tower hallway

- company provided PED on stage: YES
- company provided PED on stage for personal convos: NO
- PED used as timepiece: NO
- PED to call 911 if no other communication device is available: YES
- PED used backstage during meal and break: YES
- PED used onstage during meal and break: NO

Q: which of the following are acceptable and non acceptable uses of personal electronic devices (PED)?

backstage on a meal or break period

Q: in which of the following situations is a portable electronic device acceptable to be used?

in the event of an emergency when no other communication device is available

Q: in which of the following situations is the use of portable electronic devices acceptable on stage?

all clear (hand signal)

open hand with arm extending to side w/palm facing forward

hold (hand signal)

clenched fist with arm raised above the head

back of vehicle (hand signal)

open hand tapped against back of head

front of vehicle (hand signal)

open hand tapped against nose

lock gates (hand signal)

fist underneath palmed hand facing down

keep gates open

clenched fist with arm out to side

start new train

point with 2 fingers in each hand and present hands in front of body with palms facing body, parallel to each other (to imitate wheel rolling)

immediately remove the row from operation

Q: what is the first appropriate response to a potential safety concern related to a restraint?

true

true/false: if Guests decide to ride despite advisory boarding requirements (pregnancy, etc.), allow them to do so

2

how many guests may be issued rider switch at one time?

entire party present \= required; guest not experiencing attraction is under height requirement \= not required, one guest must not meet boarding requirements \= not required; guests experiencing attraction must meet boarding requirements \= required

Q: what must occur when rider switch is requested?

until midnight the following day

guest recovery application:
how long are incidents available from the date they are created?

cabinet at front unload

where are lost & found items kept at seven dwarfs mine train?

city hall

where are lost & found items sent across the park?

false

true/false: you should tell Guest lost item was recovered

find another CM to serve as a witness

Q: which of the following is performed if an item of considerable value is found?

you are replacing a Guest's hot dog, which a seagull flew off with

Q: which of the following is an appropriate use of a no-strings attached voucher?

allows you to provide immediate guest service recovery

Q: what is the purpose of a no-strings attached voucher?

contact communications control

Q: you encounter a lost child, after receiving appropriate info. from lost child, what is performed?

if possible, seek translation assistance from any CM who is known to speak the language

Q: what is the appropriate response when approached by a Guest who is communicating in a foreign language that you do not understand?

briefly check to see if the owner of the package is nearby

Q: what is first performed if an unattended bag or package is discovered?

hold 1 inhibit

REMOVING TRAINS during crossing:
- what is the first step?

call for enable

REMOVING TRAINS during crossing:
- what do you do after holding 1 inhibit?
- second step

switch to enable

REMOVING TRAINS during crossing:
- what do you do after calling for enable?
- third step

spiel "train in motion from unload to ready, please stand clear" x2

REMOVING TRAINS during crossing:
- what do you do after switching to enable?
- fourth step

hold down on motion enable and turn to remove at same time

REMOVING TRAINS during crossing:
- what do you do after spieling twice?
- fifth and sixth step

ask for another enable (release mode enable)

REMOVING TRAINS during crossing:
- once train is parked at storage, what do you do?

change mode to disable

REMOVING TRAINS during crossing:
- after enabling, what do you do?

put your hand on the station stop

REMOVING TRAINS during crossing:
- once track switch moves all the way over, what do you do?

pull up on hold 1 inhibit

REMOVING TRAINS during crossing:
- after putting hand on station stop, what do you do?

38 inches

height requirement

kids under 38 inches go down exit

1/2 hour before close, rider swaps

close off line

what do you do with line during weather 101 or non-resettable/signal 25 (fire)?

every 5 min

how often do you spiel at greeter?

check LL for phases

how do you know what to spiel?

rider swap

when setting up rider swap, make sure first part of party actually enters line before confirming

5-10 minutes (depending on phase)

how early can LL be?

the DAS holder

who goes first for DAS?

yes

does the DAS holder have to be present?

yes

does everyone need a LL?

the guest riding twice

for Rider swap, who is given it?

GSS

what do you use if there's a problem with LL?

2

if going through standby, how many people get rider swap?

once party enters line

when can you confirm rider swap?

the entire party

who needs to be present for rider swap?

internal swap

if child is tall enough, what should you do?

1 (person going twice)

how many rider swaps are needed for LL?

change time

what do you need to do with standby RS?

1

how many rider swaps per party (even w/more than 1 little one)?

no

can you confirm rider swap if guests don't get in line?

rider swap

rider swap 1/2 hour before close:
- exit and standby
OR
- exit and lightning lane

yes

if child is napping and meets height requirement, can you do a Rider swap?

no

if a child has a DAS pass & is not tall enough, is DAS valid?

30 min before

how long before closing, can all DAS be let through?

no

can you make DAS passes for other attractions?

DAS

how do Guests get DAS pass?
- you can make it or through the MDE app

guest relations

if someone is not on their DAS pass, educate & accommodate them, but where do you send them after?

6

what is the limit for DAS pass?

DAS

if one person isn't on DAS, check GSS or accommodate

20

if posted wait is under __ minutes, no need for DAS

every 2-3 minutes

how often do you scan other screens in tower?

reasons to ride stop

the following are reasons to \_____ \_____:
- selfie sticks
- umbrellas
- guest standing up
- unusual condition (sound, smell, etc.)

guest on the track

reason to E-stop

call maintenance x8855

if there's an unusual condition and you ride stop, what do you do?

x8855

maintenance phone

cycle out

the following are reasons to \____ \____:
- weather 101
- signal 25
- track maps out
- VOT goes out
- camera goes out

zone stops

the following are \____ \____:
- lift b cascade (22 sec)
- overspeeds into break zone 1

recover zone then cycle dispatch inhibit

what to do for zone stops