Chapter 17 - Notes from Class

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8 Terms

1
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What is essential?

Communication

2
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The best leaders are _______

Understood

3
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Leader spend _____% of their day communicating (according to Daft)

80

4
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How you ______ with your employees may create a legally binding contract

behave

5
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Richest to least rich channels of communication

- Face to face (high context)
- Telephone
- Electronic messages
- Letters/memos

6
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Hawthorne effect is strongest with _________ channel richness

high

7
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In times of crisis, you want....

Centralized power
Centralized decision making
Vertical structure

8
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In times of uncertainty, you want......

Flat structure