Mnemonics - psych

Elements of professionalism

• DOELCUSCPM

• Digital information literacy

• Organize ideas

• Express ideas coherently and persuasive

• Listen to others actively

• Communicate in diverse situations

• Using communication tools

• Standard grammar

• Communicate in a civilized manner

• Practice ethical communication

• Manage time and resources

Negotiation strategies

• ACCA

• Avoidance strategy

• collaborative strategy

• competitive strategy

• accommodating strategy

Types of Negotiation

• DDD

• decision making negotiation

• dispute resolution negotiation

• deal making negotiation

management of neg. strategies

• DGCDI

• define the problem

• gather data

• consider alternative sources

• discuss the potential solution

• implement the solution

Negotiation process

• PREPC

• prepare (80%)

• Build relationships

• exchange task related information

• persuade

• concession/agreement

Style of neg.

• FAA

• factual appeal (north americans/germans)

• affective appeal (indians)

• axiomatic appeal (russians)

neg. Goals

• ACCSDC

• aggressive goal

• competitive goal

• cooperative goal

• self centered goal

• defensive goal

• combination goal

Ethical communication choices

• HWWWA

• Have you defined the situation?

• Why are you communicating?

• What impact will your message have?

• Will your assumption change?

• Are you comfortable with the decision?