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Safety in Health Care
Freedom from accidental injury, avoiding injuries to patients from the care that is intended to help them, focusing on using evidence, Collaboration with patients and families to observe and report gaps or omissions in care to help avoid errors.
Quality and Safety Education for Nurses (QSEN)
Minimizing risk of harm to patients and providers through both system effectiveness and individual performance (competency).
Adverse event
Commission or omission, unintended harm not related to underlying disease or condition
Near miss
Commission - improper care provision, did not provide care.
Sentinel event
Unexpected occurrence involving death or serious injury.
Diagnostic Error
Delay in diagnosis, failure to employ tests, use of outmoded tests, failure to act on results.
Treatment Errors
Wrong treatment, avoidable delay
Preventative Errors
Failure to provide prophylactic treatment or inadequate monitoring or follow-up.
Communication failure
Lack of communication or lack of clarity in communication.
Active Error
Made by providers such as physicians, nurses, and technicians who are front- line in provision of patient care. Examples: giving wrong medication, wrong patient, wrong treatment.
Latent Error
Potential contributing factors that are hidden and lie inactive in the health care delivery system. Flaw in the system-does not lead to an immediate error but creates a situation that leads to a triggering event for an error (Swiss Cheese Model)
Human Error
Inadvertent action slip or lapse in practice.
At Risk Behavior
Behavior choice that increases risk by not knowing the risk or thinking that the action’s benefit outweighs the risk.
Reckless Behavior
Consciously disregard a substantial risk
Culture of Safety
Focus on patient outcomes instead of blame. Communication guided by mutual trust, shared perceptions of safety, and confidence that error prevention strategies will work. Acknowledges complexity of systems in health care and human factors that affect safety
Just Culture
A system’s explicit value of reporting errors without punishment. People can report mistakes without reprisal or personal risk.
Transparency in Health Care
The system allows for provision of information to patients and families that allows them to make informed decisions about where and from whom to receive their care. Transparency also means open communication and information sharing with patients and families, including about adverse and sentinel events
Error Reporting
Essential to harm prevention and a just culture.