The 6-step CompTIA troubleshooting methodology
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Last updated 12:37 PM on 6/6/25
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6 Terms
1
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Step 1
Identify the problem
2
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Step 2
Establish a theory of probable cause
3
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Step 3
Test the theory to determine the cause
4
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Step 4
Establish a plan of action and implement the solution
5
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Step 5
Verify full system functionality and implement preventative measures
6
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Step 6
Document findings, actions, and outcomes
Note 
Flashcards (21)