The 6-step CompTIA troubleshooting methodology

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6 Terms

1
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Step 1

Identify the problem

2
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Step 2

Establish a theory of probable cause

3
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Step 3

Test the theory to determine the cause

4
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Step 4

Establish a plan of action and implement the solution

5
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Step 5

Verify full system functionality and implement preventative measures

6
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Step 6

Document findings, actions, and outcomes