Maslow's Hierarchy of Needs: A Security Professional's Guide to De-escalation

Flashcards on de-escalation techniques for security professionals using Maslow's Hierarchy of Needs.

De-escalation Framework

A framework for understanding psychological drivers behind behavior and responding with targeted techniques.

Physiological Needs

Food, water, shelter, sleep

Safety Needs

Security, stability, order

Love/Belonging

Relationships, acceptance

Esteem Needs

Recognition, respect, status

Self-Actualization

Personal growth, creativity

STEP 1: ASSESS

Which need is being threatened?

STEP 2: ACKNOWLEDGE

Validate their need.

STEP 3: ADDRESS

Target your response to their need level.

STEP 4: ADAPT

Adjust as the situation evolves

Physiological Needs

Air, Water, Food, Shelter, Clothing, Sleep, Warmth

Apathy

A lack of interest, enthusiasm, or concern

Empathy

The ability to understand and share the feelings of another

Five steps in providing Mental Health First Aid

• Assess the risk of harm to a person or others. • Listen non-judgmentally. • Give reassurance and information. • Encourage the person to get appropriate professional help if needed. • Encourage self-help strategies.