Business Paper 1 - Appraisal (128)

Appraisal

process where the performance of a worker is evaluated against targets set

feedback provided usually by their manager and new targets are set for the next cycle

e.g peer, self, superior and 360

Judged On…

• success

• productivity

• new customers gained

• number of complaints

Discuss…

• training needs

• targets for the future

• agreed bonus or salary schemes

RECEIVING RECOGNITION MOTIVATES EMPLOYEES

Superior Assessment

when a workers performance is assessed by their line manager who comes up with future targets and training needs

Peer Assessment

when a workers performance is assessed by their colleagues who work in the same level of hierarchy and who work similar job roles

Self-Assessment

when a worker reflects on their own recent performance and comes up with their own future targets and training needs

360

when a workers performance is assessed and feedback is given by their line manager, colleagues, subordinates, self and sometimes customers and suppliers

Appraisal (Advantages + Disadvantages)

Advantages:

• motivates

• improves performance

• identifies training needs

Disadvantages:

• workers under pressure to keep improving performance

• tension in workplace (relation to allocation of bonuses)

Affects the business functional areas

• marketing - increase sakes

• HR - workforce performance = increase productivity, decrease absenteeism and decrease labour turnover