Quality Improvement and Problem Solving

These flashcards encompass key vocabulary terms and their definitions related to quality improvement and problem-solving methodologies.

Quality Improvement

The process of continuously improving the quality of products, services, or processes.

Breakthrough Improvement

Accomplishment of significant improvement that elevates performance to unprecedented levels.

Benchmarking

Measuring performance against the best in class to improve practices and outcomes.

Reengineering

Radical redesign of business processes to achieve dramatic performance improvements.

Kaizen

Japanese term for gradual and continuous improvement involving all employees.

Cycle Time

Time taken to complete one full cycle of a process.

DMAIC

A Six Sigma process improvement approach that stands for Define, Measure, Analyze, Improve, Control.

Cause-and-Effect Diagram

A graphical tool used to identify and sort out causes of problems in a systematic manner.

Root Cause Analysis

A methodology used to identify the fundamental cause of a problem, employing techniques like the '5 Why' method.

Lean Thinking

An approach that aims to eliminate waste and enhance efficiency in processes.