Chap 1-Intro to Management

What do managers need to do to determine the “right work”?

Develop vision and mission statements

What is the second step in determining the “right work”?

Set goals and select strategies

What is the third step in determining the “right work”?

Put plans in place to execute strategies

What must management be grounded in?

Sound

Who must managers serve?

A broad constituency in a socially responsible manner

What must “right work” management pursue?

Profitability and growth

What must managers understand when developing global business?

The unique aspects of developing and managing a global business

How do managers determine if work is “done well”?

By assigning tasks

What does HR management establish?

Practices for hiring

What is the purpose of employee engagement?

To create a mutually beneficial relationship between employees and their companies

What is important for managing performance?

Developing methods for measuring and improving organizational performance

What skills must managers have to be effective?

Leadership

What is the best way to apply management theory?

Engaging in activities where application is most important and can be experienced firsthand

What is a limitation of management theory?

Few aspects are grounded in scientific research with proven correlations between practices and outcomes

What contributes to management thought?

Both academic research and practice

What does managing business performance include?

Process management

What does getting work done well involve?

Assigning responsibility and creating a supportive culture

What is the key driver of business value?

Pursuing profitability and growth

What is the primary focus of management?

To get the Right Work Done Well

What are key managerial skills?

Decision making and conflict resolution

What does “Right Work” include?

 Creating Vision, Mission, Goals, Strategies, and Plans.