Chp 1

Manager

A person who coordinates and oversees the work of others to achieve organizational goals.

Types of Managers

Different levels of managers, including top managers, middle managers, and first-line managers, each with specific roles and responsibilities.

Management Functions

The four primary functions of management are planning, organizing, leading, and controlling.

Managerial Roles

Categories of roles performed by managers, including interpersonal, informational, and decisional roles.

Focus on Customer

The increasing emphasis on customer satisfaction as a key to organizational success.

Focus on Technology

The influence of rapid technological advancement on managerial operations and communication.

Focus on Social Media

The use of social media as a tool for managers to connect with customers and stakeholders.

Focus on Innovation

The necessity of continuous innovation for maintaining competitive advantage.

Focus on Sustainability

The expectation for managers to implement sustainable practices to meet ethical standards and business goals.

Focus on Employees

The importance of employee well-being and development in achieving organizational success.

Universality of Management

The relevance of management principles across all types of organizations.

Reality of Work

The understanding of management principles helps individuals navigate the workplace effectively.

Rewards and Challenges

The opportunities for growth and influence, as well as the pressures and complexities faced by managers.

Early Management

Historical examples of management practices, such as the construction of the Egyptian pyramids and the Great Wall of China.

Scientific Management

A classical approach focused on finding the "one best way" to perform tasks, pioneered by Frederick Taylor.

General Administrative Theory

A classical approach emphasizing managerial activities, introduced by Henri Fayol and Max Weber's concept of bureaucracy.

Behavioral Approach

Focuses on human behavior at work, with contributions from the Hawthorne Studies and early advocates like Robert Owen and Elton Mayo.

Quantitative Approach

Utilizes mathematical and statistical techniques to enhance decision-making in planning and controlling.

Systems Theory

A contemporary approach that views organizations as systems with interrelated parts.

Contingency Approach

A contemporary approach emphasizing the need for management practices to be tailored to specific situational variables.