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Performance Formula
Performance = Ability × Motivation
Ability
Aptitude × Training × Resources
Motivation
Desire × Commitment
Ability Problem
Employee can’t do the task
Motivation Problem
Employee won’t do the task
Resupply
Give tools/resources
Retrain
Teach new skills
Refit
Change job duties
Reassign
Move to new position
Release
Let employee go
Rewarding
Encouraging good behavior
Disciplining
Discouraging bad behavior
Effective Rewards
Match what employees actually value
Common Mistake
Managers assume everyone likes the same rewards
Manager Insight (Motivation)
Fix ability before blaming motivation