CHS AP HONOURS PA core bussiness man

Control

the management function that involves monitoring activities to ensure that they're being accomplished as planned and correcting any significant deviations

An effective control system ensures

that the ways in which activities are completed attains the organization's goals

Steps in the control process

1. measuring actual performance, 2. comparing actual performance against a standard, and 3. taking managerial action to correct deviations or to address inadequate standards

Why is control important

it's the only way that managers know whether organizational goals are being met and, if they are not being met, the reasons why.

Which step in the management process is control?

the last

The value of the control function is seen in three areas:

planning, empowering employees, and protecting the workplace

Feedforward control

management implements controls before an activity begins

Concurrent control

control takes place while a work activity is in progress

Feedback control

control takes place after a work activity is done

What should be done before controls are implemented

performance standards are created

When should the course of action be to do nothing

when the variance is acceptable

Control compares

actual performance to planned performance

What is immediate corrective action designed for

to get performance back on track

Management Information System

A system used to provide management with needed information on a regular basis

An advantage of feedback control is

managers can see how on target their planning efforts were

Two contemporary issues in control today

cross-cultural differences, workplace concerns

What type of supervision may be required in countries that are less technologically advanced

direct supervision

What should happen to a standard if a variance results from an unrealistic standard

the standard should be revised

A basic corrective action

looks at how and why performance deviated before correcting the source of deviation

Statistical report

a performance measurement that would likely include graphs, tables and computer outputs

Feedforward control to help with employee theft

Engage in careful preshiring screening

Concurrent control to help with employee theft

Set a good example

Feedback control to help with employee theft

Make sure employee's know when theft or fraud has occurred

Feedforward control to address workplace violence

Employee Assistance programs for behavior problems

Concurrent control to address workplace violence

observe how employees treat and interact with others

Feedback control to address workplace violence

Communicate openly about violent incidents and what is being done