Performance Indicators

Business Management and Administration performance indicators

Write Analytical Reports (SP)

An analytical report is a detailed report that requires a person to do thorough research on the subject of the report and to clearly interpret the report.

Discuss the Role of Ethics in Knowledge Management (SP)

Ethics is inherently important in knowledge management because the business is asking an employee to trust what is being shared. If a researcher or colleague approaches these actions with unethical behavior, the business can lose and/or distort important data relevant to enhancing productivity of the organization.

Demonstrates Ethical Work Habits (PQ)

To exhibit ethical work habits, an employee will be punctual, flexible, creative, attentive, complete objectives on time, deliver quality products, face challenges in a positive manner, manage their time, show respect by interacting in a positive manner with co-workers, and demonstrate leadership by solving problems, resolving conflicts effectively and encouraging mentorship.

Analyze Employer Expectations in the Business Environment (PQ)

When employed in an organization, an employee should understand what management requires of him/her within his/her position, thus allowing an employee to meet and/or exceed those demands.

Identify Desirable Personality Traits Important to Business (PQ)

Your personality is a set of characteristics that relate to a person's emotions, motivations, interpersonal interactions and attitudes. Highly desired personality traits most often include professionalism, being "high-energy", confidence, the ability to work independently and intellectual curiosity.

Explain The Nature of Effective Written Communications (CS)

Written communication is the most common form of business communication and therefore requires employees to write frequently and rapidly. "The words we write are very real representations of our companies and ourselves." Janis Fisher Chan. Written communications allow an employee to receive instructions or information upon which to base decision or take a specific action. Effective communication should answer questions, be relevant, focus on the end user, be specific, include examples, be tactful and accurate.

Describe The Nature of Quality Management Frameworks (E.G. Six Sigma, ITIL, CMMI) (SP)

One of these models is the Six Sigma strategy. This strategy involves creating groups of people within the business or organization who have expert status in various methods, and then each project is carried out according to a set of steps in an effort to reach specific financial milestones. A six sigma process is defined as one in which 99.99966% of products created are expected to be statistically free from defects. The Information Technology Infrastructure Library (ITIL) is a comprehensive set of documents, which defines best practices and accepted techniques in the Information Technology community. Lastly, the Capability Maturity Model Integration (CMMI) is a process improvement technique for evaluating how efficiently a company is able to deliver technology products to its customers.

Distinguish Between Economic Goods and Services (CS)

A good is something that you can use or consume. You buy a good with the idea that you will use it, either just once or over and over again. A service is something that someone does for you, like give you a haircut or fix you dinner. Another way to identify the difference is that a good is tangible and a service is intangible.