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clients
the advertisers
advertising agency
an outside firm that specializes in the creation, production, and/or placement of the communications message
agency of record (AOR)
a single agency that has primary responsibility for most of the IMC services that the company or brand might require
media organizations
provide information or entertainment to subscribers, viewers, or readers
specialized marketing communication services
provide services in their area of expertise, such as direct marketing, sales promotion, public relations
collateral services
the wide range of support functions used by advertisers, agencies, media organizations, and specialized marketing communications firms
advertising manager
responsible for all promotions activities except sales, sometimes called a marketing communications (marcom) manager
centralized system
the advertising manager controls the entire promotions operation
decentralized system
separate sales and marketing departments for various divisions, product lines, or businesses
brand manager
responsible for the total management of the brand, including planning, budgeting, sales, and profit performance. part of a decentralized system
category management system
includes an additional layer of management above the brand managers to coordinate the efforts of a related group of products
in-house agency
an advertising agency that is set-up, owned, and operated by the advertiser
billings
the amount of client money agencies spend on media purchases and other equivalent activities
superagencies
large agencies that have merged with or acquired other agencies and support organizations to form large advertising organizations
full-service agency
offers its clients a full range of marketing, communications, and promotions services
account executive
responsible for understanding the advertiser’s marketing and promotions needs and interpreting them to agency personnel
account planners
individuals that gather information that is relevant to the client’s product or service and can be used in the development of the creative strategy as well as other aspects of the IMC campaign
copywriters
conceive the ideas for the ads and write the headlines, subheads, and body copy
departmental system
each of the agency functions is set up as a separate department and is called on as needed to perform its specialty and serve all of the agency’s clients
group system
individuals from each department work together in groups to service particular accounts
creative boutiques
small ad agencies that provide only creative services
media specialist companies
organizations that specialize in the buying of media, particularly for television and digital advertising
programmatic buying
the wide range of technologies that are automating the buying, placement, and optimization of advertising media
commission system
the agency receives a specified commission (usually 15%) from the media on any advertising space it purchases for its client
negotiated commission
commissions are based on a sliding scale that becomes lower as the clients’ media expenditures increase
fixed-fee method
the agency charges a basic fee for all of its services, and credits to the client any media commissions earned
fee-commission combination
the media commissions received by the agency are credited against the fee
cost-plus system
the client agrees to pay the agency a fee based on the costs of its work plus some agreed-upon profit margin (often a percentage of total costs)
incentive-based system
ties agency compensation to performance
percentage charges
a markup of various services the agency purchases from outside providers
financial audit
verifies how the agency conducts its business, including costs and expenses, the number of personnel hours charged to an account, and payments to media and outside suppliers
qualitative audit
focuses on the agency’s efforts in planning, developing, and implementing the client’s advertising programs and considers the results achieved
direct-marketing agencies
provide a variety of services including database analytics and management, direct mail, research, media services, and creative and production capabilities
sales promotion agency
develops and administers sales promotion programs
public relations firm
develops and implements programs to manage the organization’s publicity, image, and affairs with its relevant publics
digital agencies
specialize in the use of various digital marketing tools
media planning
the series of decisions involved in delivering the promotional message to the prospective purchasers and/or users of the product or brand
media objectives
specific objectives the media plan hopes to accomplish
media strategies
plans of action to achieve the media objectives
medium
the general category of available delivery systems
media vehicle
the specific carrier within a medium category
reach
a measure of the number of different audience members exposed at least once to a media vehicle in a given period of time
coverage
the potential audience that might receive the message through a vehicle
frequency
the number of times the receiver is exposed to the media vehicle in a specified period
sweeps periods
periods in February, May, July, and November used to measure TV audiences and set advertising rates
index number
percentage of users in a demographic segment divided by the percentage of the population in the same segment times 100
survey of buying power index
considers population, effective buying income, total retail sales, and other factors to chart the buying power in a major metropolitan market
brand development index (BDI)
percentage of the brand to total U.S. sales in the market divided by percentage of total U.S. population in the market times 100
category development index (CDI)
percentage of product category total sales in market divided by percentage of total U.S. population in market
waste coverage
the media coverage exceeds the target audience, also called overexposure
continuity
a continuous pattern of advertising; ie everyday, every week, every month
flighting
intermittent periods of advertising and nonadvertising
pulsing
continuity is maintained, but at certain times promotional efforts are stepped up
unduplicated reach
the total number of people exposed to an ad once from any one of multiple media vehicles it is on
duplicated reach
the number of people exposed to the same ad from multiple media vehicles
program rating
a measure of potential reach in the broadcast industry
gross ratings points (GRPs)
reach x frequency. includes waste coverage
target ratings points (TRPs)
the number of people in the primary target audience the media buy will reach, and the number of times it does. does not include waste coverage
effective reach
the percentage of a vehicle’s audience reached at each effective frequency increment
recency
the timing of ads relative to the consumer’s purchase decision
recency planning
focusing on short interval reach at minimum frequency levels as close to the purchase decision as possible
absolute cost
the actual total cost required to place the message
relative cost
the relationship between the price paid for advertising time or space and the size of the audience delivered, used to compare the cost of an ad in different media vehicles
cost per thousand (CPM)
cost of ad space (absolute cost) divided by circulation times 1,000
cost per ratings point (CPRP)
cost of commercial time divided by the program rating
daily inch rate
the cost per column inch of a newspaper
digital pricing
the process of purchasing an ad in digital media
bidding
the buyer participates in an auction to purchase placement for the ad format
programmatic
an automatic process used to bid for digital ad placement
target CPM (TCPM)
calculates CPM based on target audience, not overall audience
readers per copy
the number of people exposed to a print ad, based on the idea that more than one person may read the media vehicle
pass-along rate
the number of people who read the magazine without buying it
modular pricing
costs are based on the size of a set module such as a full, half, quarter, or eighth page
average frequency
the average number of times the target audience reached by a media schedule is exposed to the vehicle over a specified period