(6) Communicating and Collaborating as a Leader

Determine the most effective methods for communicating with internal and external stakeholders.

1. The communication process

2. Active listening

3. Two-way communication

Select the ideal form of communication, given your audience and purpose.

1. Understanding your audience.

2. Choosing a medium.

3. Communicating in the insurance industry.

Demonstrate best practices for leading in-person, virtual, and hybrid meetings.

1. Preparing for the meeting.

2. Managing participants.

3. Following up.

Determine the most effective methods for collaborating with internal and external stakeholders.

1. Gain a holistic perspective.

2. Motivate workers.

3. Contribute toward a common goal.