Housekeeping Department - Organizational Structure and Roles (Video)

A set of quiz-style flashcards covering the organizational structure, roles, and responsibilities within a hotel's housekeeping department based on the provided notes.

Who is the head of the Housekeeping Department?

Executive Housekeeper.

What are the main duties of the Executive Housekeeper?

Managing the housekeeping team, translating hotel policies and standards into housekeeping operations, serving as the department’s representative at top management meetings, and ensuring resources are used effectively; overseeing all housekeeping operations.

Who heads a given shift in housekeeping and what is their role?

The Assistant Housekeeper; they manage resources for the shift and step in when the executive housekeeper is unavailable.

What are the responsibilities of Floor Supervisors?

Check cleanliness and maintenance of guest rooms on assigned floors; control housekeeping personnel (room attendants and housemen); manage floor materials assets (linens, amenities, cleaning supplies); supervise changing floor linens with help from the laundry; provide feedback to the front desk on room availability.

What is the role of the Control Desk Supervisor?

It is the main communication hub of the housekeeping department, coordinating with hotel staff and maintenance to ensure maintenance requests are addressed.

What does the Public Area Supervisor ensure?

Public areas (lobby, hallways, banquet space, public restrooms) are clean, orderly, and reflect the hotel’s image.

What are the duties of the Linen Room Supervisor?

Coordinate the replacement of soiled linen with clean linen; custodian of all linens and used items; maintain and store linens properly; coordinate with the laundry supervisor for clean linen supply.

What are the duties of the Laundry Supervisor?

Ensure laundry attendants perform their tasks (washing, drying, folding, pressing) effectively.

What is the role of the Uniform Room Supervisor?

Keep all uniforms in safe condition and issue laundered uniforms to hotel staff.

What are Room Attendants responsible for?

Cleaning and maintaining assigned guest rooms; serving as the eyes and ears of security by reporting untoward incidents; safeguarding guest privacy.

What do Laundry and Linen Room Attendants do?

Launder linens, towels, napkins, aprons, uniforms, and other items.

What do Tailor or Upholsterers do?

Mend uniforms, linens, and upholstery; repurpose ripped linens into aprons and rags.

What does Figure 1 represent in the notes?

Housekeeping Organizational Chart of a Small Hotel.

What is the motto on the Housekeeping Squad page?

WE CLEAN IT Like WE MEAN IT.

Which areas are considered Public Areas in a hotel?

Lobby, hallways, banquet space, and public restrooms.