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Performance management
a group of activities designed to maximize individual performance
ethics
the moral principles that govern a persons behavior
Code of conduct
used to outline the work rules that employees will agree to.
performance standards
behaviors that identify acceptable and unacceptable employee performance
Knowledge skills and abilities
job competencies
Goals, Objecties, outcomes
goals are defined as an observable and measurable end result having one of more objectives to be achieved.
Objectives are specific results youre trying to achieve within a time frame with avaliable resources
outcomes are the measurement and evaluation of an activitys results against its intended or projected results
feedback
information about a product, services, or a persons performance
Empowerment and delegation
the authority to do something. Delegate - give to someone else. Empower- encourage them to do that.
high performing employees
individuals with a proven record of exceeding the company performance standards
high potential employees
individuals who have the potential and desire to become a high performer
Bias
prejudice in favor of or against someone or something
competencies
skills necessary to be successful
learning
knowledge acquired through experience, study, or being taught
self directed learning
when individuals take the initiative, with or without the help of others to diagnose their learning needs.
training
teaching someone a specific skill or behvaior
on the job training
training and development in the workplace compared to a classroom oroffsite environment
career planning
Development and management
Development refers to the stages that an individual goes through during their career
management is what the organization does in terms of selecting, coaching, training and so on.
Team building
An activity typically focused on role clarification, goal setting, and building interpersonal relationships
team development
building specific teamwork competiencies
emotional intelligence
the ability to perceive, use, understand, manage, and handle emotions.
Interventions
organizational development- structured programs designed to solve a problem, thus enabling an organization to achieve a goal
replacement planning
focuses on top level positions. identifies backups for positions
coaching
managers are responsible for coaching employees to achieve the best performance possible
mentoring
typically Sme’s in the topic they are mentoring.
Multirator or 360 assessment
employee receives anonymous feedback from the people who work around them
Global assignments and expatriates
upskilling
acquiring new skills. related to jobs that the employee currently holds
reskilling
Involves learning new skills, but its usually for the purpose of transitioning to a new role.
relocation
special projects or assignments.
repatriation
the process of an employee returning to their home country.
apprecenticeships
9 box grid
a way to keep track of High potential, Medium potential, and low potential workers. And whether they underperform, have effective performance, or outstanding performance. talent pools. Used to track succession planning
Constructive Discipline converstation
Let the employeees know your concern
Share what you have observed
Explain how their bevhaviors impacts the team
Tell them the expected behavior
Solicit solutions from the employee
Convey the consequence
Agree upon a follow up date
Express your confidence
Goal of learning and development
Employees receive knowledge they can use in their jobs, which will have a positive impact on business goals.
Not all high performing and high potential employees should become managers
explain this. Just be able to explain