Hartman's Medical Assisting "The Basics" Text Book 1st Edition Chapter 3

What are two roles that switch back and fourth between two people involved in simple communication?

sender and receiver 

Body language and tone of voice (the way a person says something) are both examples of what type of communication?

nonverbal communication

An MA tells a patient to “take an analgesic PRN” for her flu symptoms. Which barrier to communication does this illustrate?

Medical jargon or terminology

What type of statement is “It will be over before you know it”?

A cliche

Is bais always negative?

yes

What is the word for the money a person receives from work and other services?

income

What are three factors that may influence a person’s communication style?

Culture and background

Emotions and attitude

Physical and mental condition

List two communication guidelines for working with a patient with visual impairment?

Identify yourself immediately

Describe the environment and what you are doing

What should the MA use often while caring for a patient with a cognitive impairment to promote effective communication? 

Simple and short sentences, speaking slowly and clearly, Maintaining eye contact.

How might an MA distract a pediatric patient during a procedure?

Giving the child a job to do

Watching a video or looking at pictures in a book

What should the MA watch for when communicating with a patient whose first language is not English?

body language and ques

Give one example of something an MA might say to encourage a patient to say more

asking more open-ended questions

Which style of communication emphasizes a person’s own needs and desires, excluding the needs and desires of others?

Aggressive communication

What type of information is something that can be proven or backed up by evidence? What type of information is something that a person believes in to be true, and that may be true, but cannot be proven disproven? 

Information that can be proven or backed up by evidence is called fact

Information that a person believes to be true is called an opinion.

which member of the care team is responsible for sharing new information about a patient’s condition or diagnosis?

The doctor

How many people in the U.S. speak a language other then English?

15%

What type of communication emphasizes the needs and desires of others, excluding one’s own need and desires.

Passive communication

What is Objective information?

Can be seen, heard, touched or smelled

What is subjective information?

something you can’t see, it’s based off what the patient tells you.