CPM-Driven Service and Innovations in Technical Services

Flashcards covering key vocabulary and concepts related to CPM-Driven Service and innovations in technical services, focusing on predictive maintenance, service models, and operational efficiency.

CPM (Clinic Predictive Maintenance)

A tool utilizing FIS-server-based data and machine learning to predict dialysis machine failures and enhance technical health monitoring.

Proactive Service Model

A service approach that anticipates and addresses potential failures before they occur, improving efficiency and machine uptime.

Chronic Diseases

Long-lasting health conditions that typically require ongoing medical attention and can increase the demand for dialysis services.

Mean Time Between Failures (MTBF)

A key indicator measuring the average time between machine failures; higher MTBF indicates better reliability.

Value Stream Mapping (VSM)

A visual tool for analyzing the flow of materials and information required to bring a product to a consumer.

Unplanned Service Actions

Service interventions that occur unexpectedly, often leading to increased downtime and costs.

Back-Office Technicians

Support roles that monitor device performance, collect data for predictive maintenance, and improve scheduling of services.

KPI (Key Performance Indicator)

Metrics used to evaluate the success of an organization in achieving its key business objectives.

FME (Field Maintenance Engineering)

An engineering discipline focusing on maintaining and optimizing the performance of technical systems in the field.

Service Effort

An evaluation of the time and resources required to provide technical service; lower service effort indicates improved efficiency.

Data-Driven Tools

Technologies leveraging data analytics to enhance decision-making and operational effectiveness in technical services.

Telemedicine

Use of telecommunications technology to provide healthcare services remotely, aiding in patient assessment and monitoring.

Predictive Maintenance

A maintenance strategy that uses data analysis to predict when equipment failure might occur, allowing preemptive servicing.

Patient Care Pressure

High demands on healthcare services resulting from increased patient needs, impacting scheduling and service provision.

Service Models

Frameworks that define how services, including technical and maintenance services, are delivered to customers.

Machine Uptime

The amount of time a machine is operational and in service; higher uptime results in better patient care.

Chronic Kidney Disease (CKD)

A long-term condition where the kidneys do not work effectively, often requiring dialysis treatment.

Roll-Out Plan

A strategic plan outlining the timeline and steps for implementing new services or technologies across locations.