CPM-Driven Service and Innovations in Technical Services

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Flashcards covering key vocabulary and concepts related to CPM-Driven Service and innovations in technical services, focusing on predictive maintenance, service models, and operational efficiency.

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18 Terms

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CPM (Clinic Predictive Maintenance)

A tool utilizing FIS-server-based data and machine learning to predict dialysis machine failures and enhance technical health monitoring.

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Proactive Service Model

A service approach that anticipates and addresses potential failures before they occur, improving efficiency and machine uptime.

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Chronic Diseases

Long-lasting health conditions that typically require ongoing medical attention and can increase the demand for dialysis services.

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Mean Time Between Failures (MTBF)

A key indicator measuring the average time between machine failures; higher MTBF indicates better reliability.

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Value Stream Mapping (VSM)

A visual tool for analyzing the flow of materials and information required to bring a product to a consumer.

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Unplanned Service Actions

Service interventions that occur unexpectedly, often leading to increased downtime and costs.

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Back-Office Technicians

Support roles that monitor device performance, collect data for predictive maintenance, and improve scheduling of services.

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KPI (Key Performance Indicator)

Metrics used to evaluate the success of an organization in achieving its key business objectives.

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FME (Field Maintenance Engineering)

An engineering discipline focusing on maintaining and optimizing the performance of technical systems in the field.

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Service Effort

An evaluation of the time and resources required to provide technical service; lower service effort indicates improved efficiency.

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Data-Driven Tools

Technologies leveraging data analytics to enhance decision-making and operational effectiveness in technical services.

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Telemedicine

Use of telecommunications technology to provide healthcare services remotely, aiding in patient assessment and monitoring.

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Predictive Maintenance

A maintenance strategy that uses data analysis to predict when equipment failure might occur, allowing preemptive servicing.

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Patient Care Pressure

High demands on healthcare services resulting from increased patient needs, impacting scheduling and service provision.

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Service Models

Frameworks that define how services, including technical and maintenance services, are delivered to customers.

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Machine Uptime

The amount of time a machine is operational and in service; higher uptime results in better patient care.

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Chronic Kidney Disease (CKD)

A long-term condition where the kidneys do not work effectively, often requiring dialysis treatment.

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Roll-Out Plan

A strategic plan outlining the timeline and steps for implementing new services or technologies across locations.