Stepful CPhT Program

A pharmacy technician should recognize that the prefix "hypo" has which of the following meanings?

Too little or below

Which of the following best describes a key characteristic of professionalism in healthcare?

Being guided by a code of ethics

Why is HIPAA important in healthcare?

Ensures confidentiality and privacy of patient records

Which best describes profressional appearance in healthcare settings?

Maintain neat hairstyles and tidy appearance

A positive attitude in healthcare includes:

Maintaining a professional demeanor, staying adaptable and open to feedback.

The primary purpose of the Health Insurance Policy and Accountability Act (HIPAA) is to:

Ensure that patient health information is kept confidential and secure.

How should a healthcare professional handle a situation where they overhear a colleague discussing a patient's private information in public?

Discreetly remind the colleague of the patient privacy policies and offer to help them find a private space to discuss patient information.

If a healthcare worker finds a patient's confidential information left unattended in a public area, they should:

Secure the information immediately and report the incident to the appropriate authority.

In a professional setting, appropriate behavior entails:

Addressing and resolving conflicts in a constructive and respectful manner.

Which purchasing system involves a pharmacy director/buyer establishing contracts directly with each pharmaceutical manufacturer?

Independent purchasing

Which purchasing system involves a pharmacy joining a group purchasing organization that contracts with pharmaceutical manufacturers collectively for all members?

Group purchasing

What is the primary characteristic of drugs that have not expired?

They have not been dispensed as of the manufacturer's printed expiration date.

In a Class 1 recall, what is the primary characteristic of the affected products?

They are defective and could cause serious adverse health effects or death

What is the main focus of "Cost control"?

Efforts by pharmacists and pharmacy technicians to meet cost objective.

What does the term "back-ordered products" refer to in inventory management?

Products that are temporarily out of stock but are expected to be restocked.

Which step in the medication ordering process involves finalizing and ensuring the accuracy of the selected items and quantities?

Confirm the order

In the sequence of ordering medications, what step typically before "Review the order"?

Generate the order

Language Barriers

- Occur when a patient or co-worker cannot speak or understand English.

- Affect 1/5 of people in the United States.

Which FDA recall class pertains to products that could cause temporary or moderate adverse health conditions?

Class 2

Overcoming Barriers

- Utilize the patient's language if possible.

- Pharmacy technicians may be bilingual.

What is the recommended action for drugs that will expire within 6 months?

Mark them with an expiration sticker to alert pharmacy staff.

Communication with Hearing Impairments

- Deafness: Little or no residual hearing capability.

- Hard of Hearing: Partial hearing loss; may use hearing aid(s).

- Unilateral Hearing Loss: Normal hearing in one ear, and difficulty in the other.

Which of the following statements is true regarding counterfeit medications and the actions of pharmacists and pharmacy technicians?

Pharmacists and technicians should be aware and follow FDA announcements and report counterfeits to supervisors, appropriate authorities, and FDA.

Defense Mechanisms

Mental processes that protect individuals from strong or stressful emotions and situations.

Which FDA recall class is associated with products that are not harmful but are mislabeled or not in compliance with FDA regulations?

Class 3

Pharmacy Professionals Care

- Dispense comfort, care, advice, and instructions.

- Provide prescription medication.

A pharmacy technician should identify that which of the following word parts is placed at the beginning of a medical term?

Prefix

Patient Rights: The Five Rights

• Right Patient

• Right Medication

• Right Strength

• Right Route

• Right Time

Which of the following strategies should a pharmacy technician use to optimize communication with patients?

Ask the patient open-ended questions

Right Patient

Prescription must be labeled for, dispensed to, and billed to the right customer.

Which of the following federal agencies should a pharmacy staff member contact if controlled substances are stolen from the pharmacy?

DEA

A pharmacy technician should identify that which of the following tasks is within a technician's scope of practice?

Prepare insurance claims for online adjudication.

Which of the following communication techniques should a pharmacy technician use when communicating with a patient at the pharmacy counter?

Listen carefully to the patient.

Right Medication

Prescription for medication must be accurately interpreted in the right medication dispense.

If a manufacturer refuses to recall medication and there is clear evidence of risk to human health, a pharmacy technician should recognize that which of the following government agencies can enforce a recall.

Food and Drug Administration (FDA)

Which of the following tasks is within a pharmacy technician's scope of practice?

Compound IV chemotherapy medications.

A patient has been experiencing symptoms of hypotension, including dizziness and fainting. After a thorough examination, the healthcare provider prescribes a medication to help manage their condition. The prescribed medication is "Notvasc". Can you identify the generic name of the prescribed medication?

Amlodipine

During a routine checkup, a patient complains of symptoms related to low blood pressure (hypotension), including dizziness and lightheadedness. After thorough examination, the healthcare provider decides to prescribe a medication. The prescribed medication is "Cardizem". Can you identify the generic name of the prescribed medication?

Diltiazem

A person was advised to take Lisinopril, 10 mg, for the treatment of their hypertension. The prescription states: Take 1 tablet, for a 30-day duration. To ensure the proper processing of this prescription, what additional information needs to be included?

Dosage form

What is the brand name of the medication with the generic name apixaban?

Eliquis

What is the brand name for the medication with the generic name lisinopril?

Prinivil

What is the brand name for the medication with the generic name Furosemide?

Lasix

What is the generic name for the statin medication sold under the brand name "Lipitor"?

Atorvastatin

What is the generic name for the medication with the brand name Cardura?

Doxazosin

Which of the following tasks may a pharmacy technician not perform?

Counsel patients about their prescriptions

Which list of agencies can register and regulate retail pharmacy facilities, pharmacists, and pharmacy technicians?

SBOP

Before selecting the medication to fill an order, a pharmacy technician should do which of the following?

Check the NDC and/or UPC code

When looking at a stock bottle, label or medication package, what does the third set of numbers in the NDC number represent?

Package size

A prescription must contain which of the following drug information?

Name of the medication, Strength, and Dosage form

T or F: The pharmacy technician should not recommend OTC products to pharmacy customers.

True

How do hospital pharmacists contribute to patient safety?

By ensuring proper medication dosages and preventing interactions.

T or F: Technicians frequently prepare IV admixtures in hospitals.

True

What aspect of patient care do hospital pharmacists often provide education about?

Proper medication administration and potential side effects

T or F: The pharmacy inventory staff is commonly tasked with removing drug recalls from the pharmacy inventory.

True

T or F: Lot numbers and expiration dates are unnecessary in bulk compounding logs.

False

Why is proper storage and handling important for medications in a hospital pharmacy?

To maintain medication safety and potency

Hospital pharmacists collaborate most closely with which healthcare professionals?

Nurses and doctors

What is medication reconciliation?

A review of a patient's medication list to prevent error

T or F: Medication carts in hospitals typically contain a 72-hour supply of medications.

True

Who is responsible for monitoring and managing adverse reactions and interactions related to medications?

Clinical pharmacists

Right Strength

Dosage or strength prescribed must be accurately interpreted, in the medication accurately labeled and dispensed.

What does a hospital pharmacy formulary refer to?

A list of approved medications for hospital use

What is the primary role of a hospital pharmacist?

Medication dispensing and management

Right Route

Intended dosage from or route of administration must be used.

What is a common challenge in hospital pharmacy related to medication inventory?

Medication shortages

How does the role of a hospital pharmacist differ from that of a community pharmacist?

Community pharmacists dispense medications to the general public

Right Time

Proper directions for administration must be correctly interpreted from the prescription, included in the medication labeling, and explained to the patient.

Imagine you encounter a situation where a patient is being rude and uncooperative. As a healthcare professional, how should you handle this situation to maintain a professional attitude?

Calmly and empathetically try to understand the patient's concerns and address them professionally.

Which generic drug is equivalent to the brand name medication "Cozaar"?

Losartan

Adhering to these "Five Rights" ensures:

Patient safety, prevents medication errors, and promotes the delivery of effective pharmaceutical care.

What is the generic name for the brand medication "Tenormin"?

Atenolol

Greeting Customers: A Vital Role

• First and Last Point of Contact

• Majority of Communication

• Patient Condition

• Timely and Carong Greeting

Which brand medication corresponds to the generic drug "Diovan"?

Valsartan

First and Last Point of Contact:

Pharmacy technicians are often the first and last people patients interact with during their visit to the pharmacy.

What is the generic name for the brand medication "Lanoxin" that is used to treat heart failure and irregular heartbeat?

Digoxin

All Patient Information is Confidential:

Every piece of data related to a patient is considered confidential.

Today is your first day of work as a healthcare professional. What do you wear to work?

A clean, professional uniform or attire that adheres to the facility's dress code, with minimal jewelry.

Patient Trust:

Patients rely on pharmacies to safeguard their personally identifiable and medical information.

Which of these drugs are not ACE inhibitors?

Terazosin

Responsibilities:

Pharmacy professionals are entrusted with protecting patient data and must ensure it is only accessed by authorized personnel.

What is the generic name for the medication sold under the brand name "Lopressor", used in the treatment of hypertension?

Metoprolol

Essential Element of Pharmaceutical Care

• Pharmacist consultation is crucial in providing comprehensive pharmaceutical care.

What is the generic name for the medication sold under the brand name "Plavix", commonly prescribed as an antiplatelet agent?

Clopidogrel

Pharmacy Technician Scope

• Pharmacy technicians should not provide advice, instructions, or clinical information.

Which of the following strategies should a pharmacy technician use when communicating with a patient who speaks a different language?

Show pictograms

When Pharmacist Consultation is Required:

• New prescription not previously taken by the patient.

• New prescription or refill with changes from previous dispensing.

• Prescription or refill flagged by a Drug Utilization Review (DUR)

• Customer or patient requests to speak with the pharmacist.

What is Medicare primarily designed to provide coverage for?

Hospital and medical expenses

Which of the following healthcare providers represent the individual on record with the State Board of Pharmacy as the primary, on-site pharmacist?

PIC

Medicare part D specifically provides coverage for?

Prescription drugs

Which of the following is not the responsibility of a pharmacy technician?

Verifying the final prescription

Who is eligible for Medicare benefits?

U.S. citizens and legal residents aged 65 and older.

Which of the following is not an example of an ambulatory or a retail pharmacy?

Nursing home pharmacy

Medicaid is a government program that primarily provides health coverage for which patient population?

Low-income individuals and families

Which of the following does not appear on the patient's bottle?

Phone number of the prescriber

What is the main difference between Medicaid and Medicare?

Medicaid for low-income individuals, while Medicare is for the elderly

TRICARE is a health care program primarily designed for:

Active duty military personnel and their families

What is workers' compensation?

A system that compensates employees for job-related injuries and illnesses

Which of the following injuries would typically be covered under workers' compensation?

A back injury caused by lifting heavy boxes at work

What is the purpose of a deductible in insurance policies?

It's the amount the insured person pays out of pocket before the insurance coverage kicks in

What does "copayment" mean in health insurance?

A fixed amount the insured person pays for certain medical services, while the insurance covers the rest