ch7 Writing Routine Business Requests and Replies

Flashcards covering the key concepts of writing routine business requests and replies including definitions, message structures, and communication strategies.

Routine Business Request

A formal request made in a business context that typically follows a direct approach, explaining and justifying the request in the body of the message.

Direct Approach

A communication strategy that presents the main idea first and is suitable for routine requests and replies.

Body of the Message

The section of a message where details and justifications regarding the request or response are provided.

Closing of the Message

The concluding portion of a message that summarizes essential details and expresses appreciation.

Types of Routine Requests

Three common types: asking for information/action, recommendations, and making claims/requests for adjustments.

Asking for Information or Action

A type of routine request focused on how to facilitate the recipient's response.

Making Claims and Requests for Adjustments

A routine request that starts with a clear statement of the problem, provides details, and ends politely.

Routine Replies

Responses to previous requests or messages that typically begin with the main idea and provide necessary details.

Positive Messages

Communications that convey good news or positive information in a straightforward manner.

Goodwill Messages

Messages designed to express support or goodwill, matching the tone to the situation and focusing on the reader's needs.