IT final 1-9

when replacing a mechanical hard drive with an M.2 SSD

In which situation would an ESD strike potentially cause harm to the PC

when installing a processor

A person has started a new technical job. In which situation would ESD be an issue

case 1: when installing a processor

case 2: when replacing a motherboard

case 3: when installing RAM

A technician is about to begin preventive maintenance on a company PC. In which situation would ESD be an issue

when installing RAM

An instructor has given a student an assignment to assemble a PC. In which situation should the student be aware that ESD is an issue

UEFI chip and BIOS chip

What two motherboard components control the system boot operations

CPU

A technician is upgrading an ATX motherboard with another ATX motherboard. Which component might be affected by this and need to be upgraded and bought as an additional purchase

chipset

A customer has requested that a PC be built that will support eSATA. Which component should be checked to be sure this feature is supported

ROM

Which memory module used to hold instructions for booting a PC and loading the OS, but is still used on adapters even though the memory contents cannot be changed

It transfers data twice per clock cycle compared to once per clock cycle for SDRAM

What is a characteristic of DDR SDRAM

* **high voltage**
* **hot components**

**What are two safety hazards when dealing with laser printers? (Choose two.)**

**Which component requires a technician to install screws externally through the PC case?**

power supply

SATA

**A technician is installing an internal HDD. To which motherboard connector will the technician connect the data cable?**

section D

**Refer to the exhibit. A technician has been asked to install a video card. Which section of the motherboard will the technician use to install the card?**

the optical drive

**When a PC is being assembled, what component is connected to the motherboard with a SATA cable?**

The computer emits a pattern of beeps indicating the failing device.

**A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?**

* **drive encryption**
* **TPM**
* passwords

**Which three features can be configured in the BIOS settings to secure a computer? (Choose three.)**

* **to connect multiple storage devices for redundancy or speed**

**What is the purpose of RAID adapters?**

heat sink

CPU

**When a new motherboard is being installed, between which two components must thermal compound be applied? (Choose two.)**

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* **to specify procedures for dealing with potentially hazardous materials**

**What is the purpose of a Safety Data Sheet?**

dust

**Which negative environmental factor does cleaning the inside of a computer reduce?**

**Hold cans of compressed air upright while spraying.**

**What is a recommended procedure to follow when cleaning computer components?**

the dust

**On the production floor, a furniture plant has laptops for process monitoring and reporting. The production floor environment is around 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is fairly high around 70 percent. Fans are mounted in the ceiling for air circulation. Wood dust is prevalent. Which condition is most likely to adversely affect a laptop that is used in this environment?**

* **Establish a new theory of probable causes.**
* **Document each test tried that did not correct the problem.**

**After a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause? (Choose two.)**

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The PC would not turn on

**What would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?**

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LAN

**Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure?**

cable

DSL

**What are two types of wired high-speed Internet connections? (Choose two.)**

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* **when a faster delivery mechanism is needed**
* **when applications do not need to guarantee delivery of the data**

**In what two situations would UDP be better than TCP as the preferred transport protocol? (Choose two.)**

DHCP

**The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?**

UTM

**A company is looking for a next-generation firewall that provides VPN functionality, IDS/IPS functionality, and DoS/DDoS protection. Which device would be best suited for this task?**

* **unreachable DHCP server**

**A student is helping a friend with a home computer that can no longer access the Internet. Upon investigation, the student discovers that the computer has been assigned the IP address 169.254.100.88. What could cause a computer to get such an IP address?**

* **subnet mask**
* default gateaway
* IP address

**What three values must be added to the IPv4 properties of a NIC in order for a computer to have basic connectivity with the network? (Choose three.)**

* **0607:1234:aa10:ba01**

**A device has an IPv6 address of 2001:0DB8:75a3:0214:0607:1234:aa10:ba01 /64. What is the host identifier of the device?**

**How can a user prevent specific applications from accessing a Windows computer over a network?**

* **Block specific TCP or UDP ports in Windows Firewall.**

**Place the six stages of the troubleshooting process in the correct order.**

* **when in an area with poor cellular coverage**

**A technician has been asked to configure Wi-Fi calling on a corporate mobile device. In which situation would this feature be most advantageous?**

* **Most of the internal components that are designed for laptops cannot be used for desktops.**

**Which statement is true about laptops?**

ACPI

**Which standard provides a bridge between laptop hardware and the operating system and a way for technicians to configure power management schemes to get the best performance?**

battery and RAM

**Which two laptop components are considered replaceable by the customer. (Choose two.)**

Wi-Fi

USB

**A user wants to synchronize some apps, movies, music, and ebooks between mobile devices. What are the two types of connections used to synchronize this type of data? (Choose two.)**

* **Inkjet printers are less expensive as an initial purchase than laser printers.**
* **The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.**

**A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)**

* **pages 1, 2, 3, 1, 2, 3**

**A user chooses the collate option and prints two copies of a three-page document. What is the order in which the pages are printed?**

* **RAM**

**A color laser printer is used to print documents with graphics and photographs. Users are complaining that printing takes too long. Which component of the printer should be upgraded in order to improve printing performance?**

* **Bonjour Print Server**

**What service is available for Windows to provide software print server services to MAC OS clients?**

* **fuser assembly**
* **pickup rollers**
* **transfer rollers**

**Which three components are typically found in laser printer maintenance kits? (Choose three.)**

**too much humidity**

**A technician is installing a new printer in a cool, damp environment. After the printer cabling is done, and the software and print driver are installed, the printer test page jams. What is the most likely cause of the print failure?**

virtualization

**A data center has recently updated a physical server to host multiple operating systems on a single CPU. The data center can now provide each customer with a separate web server without having to allocate an actual discrete server for each customer. What is the networking trend that is being implemented by the data center in this situation?**

* **Hardware does not have to be identical.**

**How does virtualization help with disaster recovery within a data center?**

* **VMware ESX/ESXi**
* **Microsoft Hyper-V 2012**

**Which two hypervisors are suitable to support virtual machines in a data center? (Choose two.)**

* **Windows Virtual Desktop**

**A web designer accesses a company Windows 10 computer remotely. The designer often needs to simultaneously open multiple applications, such as a web page editor and a graphics editor. Rather than opening them in multiple windows, the designer opens them in different virtual desktops. What technology is being used by the designer?**

PaaS

**Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?**

* **It can process overlapping instructions in parallel.**

**Which statement describes a feature of SDRAM?**

**Match the memory type to the feature. (Not all options are used.)**

* **The external RAID controller is not receiving power.**

**A technician is troubleshooting a server that displays the error message “RAID not found” after a power outage over the weekend. What is a possible cause for this?**

too many apps are open

**A customer brings in a laptop with a touch screen that is not working correctly. The touch screen either does not respond at all or provides unusual or inaccurate responses. What is a possible cause for such behavior?**

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* **user authentication**
* **cached files**

**What are two security risks associated with sharing printers in a corporate environment? (Choose two.)**

assessment

**Which change management process component is concerned with the business processes that are affected by changes?**

**Match the problem to the possible solution. (Not all options are used.)**

10

**A computer technician is installing a RAID. If the RAID uses mirroring and striping, which RAID level is the technician using?**

1

**A computer technician is installing a RAID. If the RAID uses mirroring, which RAID level is the technician using?**

5

**A computer technician is installing a RAID. If the RAID uses striping with parity, which RAID level is the technician using?**

0

**A computer technician is installing a RAID. If the RAID uses striping, which RAID level is the technician using?**

6

**A computer technician is installing a RAID. If the RAID uses striping with double parity, which RAID level is the technician using?**

* **Recycle following local regulations.**

**A technician is upgrading many PCs used within the company. How should the technician dispose of an old battery?**

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* **Recycle following local regulations.**

**A technician is upgrading many PCs used within the company. How should the technician dispose of a broken monitor?**

* **Recycle following local regulations.**

**A technician is upgrading many PCs used within the company. How should the technician dispose of an old power supply?**

* **Recycle following local regulations.**

**A technician is upgrading many PCs used within the company. How should the technician dispose of old RAM?**

* **Recycle following local regulations.**

**A technician is upgrading many PCs used within the company. How should the technician dispose of an old motherboard?**

* **Recycle following local regulations.**

**A technician is upgrading many PCs used within the company. How should the technician dispose of an old hard drive?**

* **CPU**
* **power supply**

**After continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)**

* **CPU**
* **power supply**

**A technician has been called in to investigate a problem with the computer rebooting randomly throughout the day. What two pieces of hardware could cause this problem? (Choose two.)**

* **CPU**
* **power supply**

**For two days in a row, a user has noticed that the computer reboots several times before it eventually starts. What are two suspect components? (Choose two.)**

* **CPU**
* **power supply**

**While a user is working on a spreadsheet, the computer reboots. What are two components that could cause this issue? (Choose two.)**

* **NetBIOS (NetBT)**

**A client packet is received by a server. The packet has a destination port number of 137. What service application is the client requesting?**

SSH

**A client packet is received by a server. The packet has a destination port number of 22. What service application is the client requesting?**

IMAP

**A client packet is received by a server. The packet has a destination port number of 143. What service application is the client requesting?**

Telnet

**A client packet is received by a server. The packet has a destination port number of 23. What service application is the client requesting?**

* **SNMP**

**A client packet is received by a server. The packet has a destination port number of 161. What service application is the client requesting?**

LDAP

**A client packet is received by a server. The packet has a destination port number of 389. What service application is the client requesting?**

SMTP

**A client packet is received by a server. The packet has a destination port number of 25. What service application is the client requesting?**

SLP

**A client packet is received by a server. The packet has a destination port number of 427. What service application is the client requesting?**

DNS

**A client packet is received by a server. The packet has a destination port number of 53. What service application is the client requesting?**

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**Which is the compressed format of the IPv6 address 2001:0db8:0000:0000:0000:a0b0:0008:0001?**

* **2001:db8::a0b0:8:1**

* **fe80:9ea:0:2200::fe0:290**

**Which is the compressed format of the IPv6 address fe80:09ea:0000:2200:0000:0000:0fe0:0290?**

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* **2002:42:10:c400::909**

**Which is the compressed format of the IPv6 address 2002:0042:0010:c400:0000:0000:0000:0909?**

* **2002:420:c4:1008:25:190::990**

**Which is the compressed format of the IPv6 address 2002:0420:00c4:1008:0025:0190:0000:0990?**

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* **2001:db8::ab8:1:0:1000**

**Which is the compressed format of the IPv6 address 2001:0db8:0000:0000:0ab8:0001:0000:1000?**

* **fe80::220:b3f:f0e0:29**

**Which is the compressed format of the IPv6 address fe80:0000:0000:0000:0220:0b3f:f0e0:0029?**

* **fe80:9ea0::2020:0:bf:e0:9290**

**Which is the compressed format of the IPv6 address fe80:9ea0:0000:2020:0000:00bf:00e0:9290?**

s4

**What ACPI power state describes when the CPU and RAM are off and the contents of RAM have been saved to a temporary file on the hard drive?**

s1

**What ACPI power state describes when the CPU and RAM are still receiving power but unused devices are powered down?**

s2

**What ACPI power state describes when the CPU is off, but the RAM is refreshed?**

s5

**What ACPI power state describes when the computer is off?**

s3

**What ACPI power state describes when the CPU is off and the RAM is set to a slow refresh rate, often called suspend mode?**

s0

**What ACPI power state describes when the computer is on and the CPU is running?**

* **Add more RAM to the printer.**

**A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?**

**A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?**

* **Move the printer to a less-humid location.**

**Distribute the toner more evenly within the cartridge**

**A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?**

* **Manually add the printer IP address.**

**A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?**

* **The printer is connected to the wrong port. Modify the port.**

**Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?**

* **Calibrate the printer.**

**Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?**