MIS 102 Wooleyhan Exam 1 Study Guide

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Abstract Reasoning

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Business

75 Terms

1

Abstract Reasoning

The ability to make and manipulate models

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2

Bell’s law

a new computer class forms roughly each decade establishing a new industry

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3

Collaboration

the activity of two or more people working together to achieve a common goal

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4

Computer Hardware

the computer, storage disk, keyboard, and monitor

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5

Computer based Information System

an information system that includes a computer

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6

Data

recorded facts and figures, the words, sentences, and paragraphs in a report

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7

Digital Revolution

The conversion from mechanical and analog devices to digital devices in the 1970s

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8

Experimentation

making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones consistent with the resources you have

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9

Five Component framework

a model of the components of an information system made up of computer hardware, software, data, procedures, and people

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10

Information

knowledge derived from data, data presented in a meaningful context, processed data

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11

Information Age

a period in history where the production, distribution, and control of information are the primary drivers of the economy

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12

Information Systems

an assembly of hardware, software, data, procedures, and people that produces information

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13

Information technology

refers to the products, methods, inventions, and standards used for the sole purpose of producing information

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14

Kryder’s Law

the storage density on magnetic disks are increasing at an exponential rate

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15

Management information systems

MIS or the management and use of information systems that help organizations achieve their strategies

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16

Metcalfe’s law

the value of a network is equal to the square of the number of users connected to it

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17

Moore’s law

the number of transistors per square inch on an integrated chip doubles every 18 months

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18

Nielsen’s Law

network connections for high end users will increase by 50% per year

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19

People

you, me, us, those using software/hardware and doing the procedures

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20

Procedures

the methods you use to start a program, enter a report, print it, and save and back up your files

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21

software

a program used, such as word, Microsoft Office, etc

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22

strong password

has 12-14 characters, no usernames, real names, or company names, no real words, different from other passwords, uses upper/lowercase letters, numbers, and special characters

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23

system

a group of components that interact to achieve some purposes

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24

systems thinking

the ability to model the components of the system to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed

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25

technology skills gap

the mismatch between the high level of tech skills demanded by employers and the low level of tech skills held by employees

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26

Goal of MIS

To help organizations achieve their strategies

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27

Accurate, Timely, Relevant, Just barely sufficient, worth its cost

the five necessary data characteristics

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28

Collaboration

a group of people working together to achieve a common goal via a process of feedback and iterationc

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29

collaboration information system

an information system that supports collaboration

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30

collaboration tool

the program component of a collaboration system

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31

constructive criticism

both positive and negative advice given to improve an outcome

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32

cooperation

a group of people working together, all doing essentially the same type of work, to accomplish a job

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33

groupthink

a phenomenon in which the desire for group cohesion leads to poor decision making

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34

iteration

a series of stages

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35

managerial decision

decision about the allocation and utilization of resources

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36

operational decision

decision that support operational, day-to-day activities

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37

problem

a perceived difference between what is and what ought to be

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38

project data

data that is part of the collaborations’s new work product

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39

project metadata

data that is used to manage a product

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40

strategic decisions

decisions that support broad-scope organizational issues

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41

structured decisions

a decision for which there is an understood and accepted method for making the decision

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42

unstructured decisions

a decision process for which there is no agree-on decision making method

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43

Successful outcome, growth in team capability, meaningful and satisfying experience

the three criteria for successful collaboration

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44

Become informed, make decisions, solve problems, manage projects

the four primary purposes of collaboration

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45

activities

specific tasks that need to be accomplished as part of the process

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46

actor

a person, group, department, organization, or information

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47

business process

a network of activities that generate value by transforming inputs into outputs

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48

business process modeling notation (BPMN)

an international standard of creating business process diagrams

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49

competitive strategy

how an organization responds to the structure of its industry

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50

cost

the cost of the inputs plus the cost of the activities

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51

data flow

the labeled dashed lines in BPMN that represent the movement of data from one activity to another

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52

first mover advantage

gaining market share by being the first to develop a new technology in a market segment, but doesn’t guarantee an advantage over rivals

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53

five forces model

a model by porter that determines industry profitability by using bargaining power over customers, threat of substitution, bargaining power of suppliers, threat of new entrants, and rivalry

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54

intelligent automation

the combination of using RPA to automate business processes, and using AI to improve decision making

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55

linkages

interactions across value activities

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56

low code systems

systems that require little to no programming to develop business applications

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57

margin

the value of the outputs minus the cost

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58

primary activities

business functions that relate directly to the production of the organization’s products or services

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59

repository

a collection of data that is stored within the business process

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60

robotic process automation (RPA)

using software robots to automate routine business processes

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61

role

a subset of the activities in a business process that is performed by an actor

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62

second mover advantage

gaining market share by following a pioneering company and imitating its product or service, thereby reducing costly R&D expenditures

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63

sequence flow

the solid lines in BPMN that indicate the next flow of action

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64

startup

a company that is in their initial stage of development

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65

support activities

business functions that assist and facilitate the primary activities

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66

switching costs

a practice of making it difficult or expensive for customers to switch to another product

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67

swimlane format

a graphical arrangement in which all of the activities for a given role (job type) are shown in a vertical lane

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68

unicorn

a tech company that reaches a $1 billion valuation in a short period of time

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69

value

the amount of money a customer is willing to pay for a resource, product, or service

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70

value chain

a network of value-creating activities

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71

Industry wide, focus, cost, differentiation

Porter’s Four competitive strategies

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72

Inbound logistics, operations/manufacturing, outbound logistics, sales and marketing, customer service

Primary Activities in the value chain

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73

Procurement, technology, Human Resources, firm infrastructure

support activities in the value chain

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74

Product implementation

  1. create a new product or service

  2. enhance products or services

  3. differentiation of products or services

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75

process implementations

  1. lock in customers and buyers

  2. lock in suppliers

  3. raise barriers to market entry

  4. reduce costs

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