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adverse events
any incident that deviates from the routine operations of a healthcare unit or the standard care of a patient
IPE Competencies
role clarification and negotiation
team functioning
collaborative leadership
team differences/disagreement processing
team communications
relationship focused care/service
most common reason for medical errors and pt harm
ineffective communication
communication tools
SBAR/ISBAR
I Pass the Baton
Call Out and Check Back
Hand Over
ISBAR
identity
situation
background
assessment
request
I Pass the Baton
tool to use during the transfer of patient care from one health professional to another.
Call Out and Check Back
strategy used to communicate important information
Hand Over
transfer of responsibility and accountability, clarity of information, acknowledgement by receiver, and an opportunity to review information
Mutual Support tools
CUS
Two Challenge Rule
Task Assistance
DESC Script
CUS
how to speak up or escalate your concerns to members of the healthcare team (as a pt)
Two Challenge Rule
When an initial assertive statement is ignored, assertively voice concern at least two times
DESC
used when a difference of opinion or conflict occurs
DESCRIBE
EXPRESS
SUGGEST
CONSEQUENCES
Team Formation
Forming
Storming
Norming
Performing
Adjouring/Reforming
I’M SAFE
checklist that can be used to determine the ability of you or your team members to perform safely
Team Dysfunction
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to Results
RACE
Rescue - anyone in immediate danger
Activate Alarm
Contain the Fire
Extinguish/Evacuate
PASS
Pull the Pin
Aim low at the base of the fire
Squeeze the lever
Sweep from side to side