CCA DAY1

Responsibilities of cabin crew

Responsibilities of cabin crew

Safety

Security

Service

Linr of communication

Safety

. Deal with any emergency

. Prevent and/or deal with fire

. Initiate, communicate and direct an evacuation

Security

. Recognize diffrent levels of pax behavior

. Deal with diffrent levels of behavior

. Deal with in flight bomb threats

. Guarantee safe cockpit door operation

Diffrence between safety and security

In security there is always a bet in tension

In safety there is no bet in tension

Service responsibilities

. Representative of the airline

. Perform customer service

Communication responsibilities

. Communication line between cockpit and pax

. Report any abnormality (the most important)

.prevent escalation by mezns of communication technique

How to become cabin crew

. Cabin crew attestation

. Operator conversion course (OCC)

. Aircraft type conversion cours

Order of command

. Captain

. First officer(co pilot)

.second officer

.purser /IFS

. Senior cabin crew member (SCCM)

. Cabin crew member (CCM)

Narrow body characteristics

. Short and medium range flights

. Single aisle

.self help exit

.2 pilots

. Single lane slide

Narrow body doors

.Forward service door

. Forward entry door

. Aft service door

.Aft entry door

. Self help exits

Door parts

. Slide indicator

. Window to check outside

. Door handle to open /close

. Slide container wich contain slide

.manual slide bar

Wide body characteristics

. Long haul flights

. Double aisle

. Doors only

.2-4 pilotes

.double lane slide/raft

Wide body doors

10 doors 5 each side

L1 .L2…..

R1. R2 …..

Galley

. Main power

. Oven

. Trolleys

. Circuit breakers

.coffe maker

Communication on board

Interphone systeme

. Call :cabon crew to cabin crew /cabin crew to cockpit / the cockpit to cabin

.announcement :to adress pax ( information )

Commandes :cockpit to cabin (order)

The cockpit or flight deck

. Yoke (steering wheel)

. Radar

. Horizon and speed

. Engines (thrust)

. Flaps (lift)

. Communication

ICAO

. Standards are requirements whose implementation is recognized as necessary for the safety or regularity of international air transport

. Recommended practices are requirements whose implementation is recognized as diserable for the safety or regularity of international air transport

EASA : european aviation safety agency

. Established on july 12 2002

. Special agency of the european commission

. Implement ICAO standards

. Carries out certification standards investigations monitoring

. Responsible for european legislation

CAA Civil aviation authority

. Implement EASA standards

. Responsible for country wide regulations

.audits

. Tests

. Ivestigations

. Issue licenses

Types of cabin crew

. Required cabin crew

. Additional cab8n crew

Required cabin crew

. Minimum cabin crew to operate a fl8ght

. 1 cabin crew membercper 50 aircraft seats

. Qualified on the aircraft by means of conversion training

Additional cabin crew

. Extra to required cabin crew

. For service

. For crew relief on l9ng haul flights

Alcohol policy

10 hours before flight

Drug policy

Zero tolerance

Fatigue

Sleep well

Food

Eat healthy

Sports

Workout to deal with physical challenges

Scuba diving

Not within 24 hours before the flight

Medical care

. Dental care 12h brfore flight

.avoid blood donorship 48 hours

flight

. Surgery with anesthetic at least 48 hours before flight

First airline

1919 KLM NETHERLAND

First cabin crew

1920 to serve food