Introduction to Effective Communication

These flashcards cover key concepts related to effective communication and interpersonal relationships as introduced in the module.

Effective Communication

A complex process aimed at informing, generating understanding in the counterpart, and inducing a response from the receiver.

Message

The idea or image that is to be transmitted, translated into symbols, words, or graphics.

Encoding

The process of converting a message into symbols, words, or graphics for transmission.

Channel

The medium through which a message is transmitted, such as air, technology, print, or physical means.

Receiver

The individual who receives and decodes the message.

Decoding

The process by which the receiver interprets or makes sense of the received message.

Feedback

The response from the receiver that indicates whether they accept and will act on the information received.

Transactional Analysis

A framework for understanding communication that involves analyzing the interactions and relationships between individuals.

Assertiveness

The quality of being self-assured and confident without being aggressive, crucial for effective communication.

Tolerance for Diversity

The ability to respect and accept diverse perspectives and backgrounds in interpersonal interactions.